Alcatel-Lucent SW Logistics Coordinator in Mexico City, Mexico


Nokia is a global leader in the technologies that connect people

and things. With state-of-the-art software, hardware and services

for any type of network, Nokia is uniquely positioned to help

communication service providers, governments, and large

enterprises deliver on the promise of 5G, the Cloud and the

Internet of Things. Serving customers in over 100 countries, our

research scientists and engineers continue to invent and

accelerate new technologies that will increasingly transform the

way people and things communicate and connect.

  • General Purpose: *

Clarifies, enters and handles SW orders in logistics systems;

ensures order confirmation and processes deliveries. Handles

constraint situations, and acts as a contact towards customers and

customer teams in operational daily issues.

  • Main Responsibility Area: *

Technical and logistical order check

Ensure that all customer data are available requested and

necessary for shipment

Monitoring, checking and handling of the incoming orders (Nokia

wireless own Licenses and SW)

1st level escalation

Ensure product availability at requested delivery date

Handling Cancellation / Scrapping requests

Support improvements and optimization of Software and license

order and delivery processes

Execution of digital delivery orders (L298 L300a)


Job Description:

Sales Order / Purchase Order handling between milestones L298

(delivery creation) and L300a (ready to ship) for Nokia wireless

SW and Licenses

Run order confirmation process (L300a)

Ensure technical / logistics order correctness

e2e monitoring, checking of Nokia wireless SW and License


Additional Requirements:

Knowledge about e2e SW order and delivery processes and SW

execution tools (CLicS and SWST)

customer business understanding

customer service orientation

Good knowledge about logistic tools like SAP P20

Basic understanding of trade compliance rules

Basic Quality knowhow (e.g Lean, Kaizen, Continuous Improvement, etc.)


Job: fNokia Operations & Logistics

Primary Location: Latin Americas-Mexico-Mexico-Mexico City

Req ID: 17000005LP