MasterCard Specialist, Product Operations in Mexico City, Mexico

Who is Mastercard?

We are the global technology company behind the world€™s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Specialist, Product Operations


The Debit Management Team is responsible for management of Consumer Debit business, its P&L, portfolio management, and the execution of mass strategy to gain share in the Mexican market.

The Product Senior Coordinator, is responsible for the execution of benefit programs, preference platform implementation and development of new benefits for Debit products.

The Product Senior Coordinator also shepherds the Debit portfolio lifecycle through proactive issuer management.

Provides Cardholder Solutions and Benefits in order to create proposals in order to bring new opportunities to the issuers


Lifecycle Management & Market expert

Serves as Life Cycle Manager for Debit products; monitors product performance metrics at all stages of the product life cycle, and makes recommendations in order to solve Debit challenges (mainly card usage at Point of Sale)

Monitor the operation and financial performance of the Debit portfolio against targets.

Analyzes and documents market trends, dynamics, statistics and competition in order to provide product and go-to-market strategies

Helps develop business plans for Debit products, for example new opportunities in the market, including analysis of revenue opportunities and related costs.

Develops planning & reporting tools to track progress on budget and business plans

Sales support

Works closely with sales team to understand MasterCard, issuer, acquirer, merchant, and consumer needs and issues in order to develop Debit business proposals.

Provides support to sales and customer facing teams with communication and training on:

oProduct functionality and enhancements

oThe benefits of Debit products for consumers and issuers

oDebit key business indicators

Provides support to sales team to develop and present new debit product proposals for key issuers according to bank€™s strategy and market opportunities.

Product Development

Engages in idea generation for enhancements to existing products, concept validation, business case development, and financial modeling and planning of these enhancements.

Design and implement, in coordination with Loyalty team, a brand preference platform for the mass segment

Implement market wide usage campaigns for Debit portfolio (negotiation with merchants, coordinates execution (issuers, merchant and mastercard)

All About You

Professional with 3-5 years of experience

Engineering, Actuary, Marketing or Finance Degrees

Excellent organization and time management skills with attention to detail

Self-starter with the ability to synthesize ambiguous information

Fluency in written and conversational English

Experience in product management in Financial or Technology institutions

Strong analytical and presentation skills needed

Developed skills in:

oIdentifying market trends

oExecuting market research

oDocumenting and organizing information and transform it into business presentations/proposals

oManage elements in a cross-functional project

oNegotiations with merchants

Experience working on product launches

Proven data driven analysis

Ability to develop relationships and deliver results with global, multi-cultural and remote project teams

Extensive interaction with external stakeholders at the local level through participation in client meetings and consumer events

Coordinated cross-functional initiatives, such as professional development opportunities, idea-creation programs, and corporate social responsibility (CSR) opportunities

Equal Opportunity Employer
Requisition ID: R-55539