Hewlett Packard Enterprise Company Site Operations Technologist in Mexico City, Mexico

Title: Site Operations Technologist Location: Mexico-Distrito Federal-Mexico City Job Number: 1584173

Hewlett Packard Enterprise creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. HPE brings together a portfolio that spans software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents. HPE invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients. Learning does not only happen through training. Relationships are among the most powerful ways for people to learn and grow, and this is part of our HPE culture. In addition to working alongside talented colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities. You’ll be guided by feedback and support to accelerate your learning and maximize your knowledge. We also have a "reverse mentoring" program which allows us to share our knowledge and strengths across our multi-generation workforce. Enterprise Services is one of the world’s leading services organizations, serving more than 400 of the Fortune 500 companies and more than 1,000 businesses and government agencies in 135 countries. We help our clients focus their IT investments to better engage with their customers, manage risk, tackle the explosion of data, and transition to a new style of IT. Through our seven interconnected practices, we advise, transform, and advance each enterprise, no matter where they are in their journey. We also bring the best of HPE together to deliver innovative solutions that matter to our clients. Leveraging HPE's portfolio we offer end-to-end solutions for today's IT environments. For more than 50 years, we have built a strong reputation of industry expertise and delivering the best client experience in the industry. Our clients rely on HPE Enterprise Services as a partner they can trust to deliver mission-critical services and value to their enterprise.

Job Responsibilities:

· Apply growing technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with limited risk/complexity. Integrate technical knowledge and business understanding to create superior solutions for the company and for customers. · Incident Management: Resolve routine in-scope technical incidents independently. Work with team members to resolve more complex incidents. · Change Management/ Implementation: Independently implement changes/solutions to meet customer and/or trade/the company Information Technology infrastructure needs within area of technical responsibility. · Patch and Security Management: Apply patch and security changes per policy. · Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate. · Solution Design: Understand the company solutions set and be able to apply these solutions to meet customer and/or trade infrastructure needs within area of responsibility. · Quality: Provide continual improvement recommendations for direct responsibility area (process improvement, technical standard updates, etc). · Project Management: Participate in customer and internal projects, including transformation. · Customer Relationship Management: Set expectations with customers and/or internal businesses/end users within defined parameters. · Teamwork: Work as part of a team, which may be virtual and/or global. Typically advises or sets direction for: · Single customer/small group of similar customers · Country or subregion Qualifications:

Education and Experience Required:

Bachelor’s degree in Computer Science, Engineering, Business, or related field or equivalent work experience. May hold entry-level certification(s) in work field. Typically 0-2 years of relevant experience with Bachelor’s degree, or 2 years of relevant experience with 2 year post-high school degree.

Knowledge and Skills Required:

Typical skills include:

Strong client facing skills

Strong understanding of technology in direct responsibility

IT operations experience

Customer Service

General Project Management

Influencing Others

Customer/Vendor Management

General Financial Management Job: Services