AT&T Senior Transport Order Manager (STOM) in Mexico City, Mexico
The Senior Transport Order Manager (STOM) is responsible for ordering and project management of strategic customer access & AT&T internal (AGN Backbone) carrier circuits and Network to Network Interface (NNI) Layer 2 and 3 services. Orders are placed with multiple telecommunications suppliers and carriers thru out the LA region with specific focus on Telmex and services in / out of Mexico. The STOM works with these carriers and with AT&T customers to achieve project delivery milestones, and organizational operations objectives eg cycle time commitments & on time performance. Following orders through to completion, and managing escalations internally and with the carriers, where appropriate. Spanish language skills are mandatory for this position and Portuguese will be seen as a distinct advantage.
Roles and Responsibilities:
Responsible for all aspects of project/program management associated with the implementation of assigned external customer-facing projects/programs. Provides a single point of contact and is the AT&T face to the customer during implementation. Responsible for relationship management with AT&Ts strategic customers during the project/program management life cycle and may provide consultative advice and support. Projects are typically high value and may be long- term. Must have thorough understanding of AT&T products and services. May also manage the integration of vendor tasks and track and review vendor deliverables. Provides guidance and expertise in project
management through the use of a structured project management methodology to define and carry out business objectives. Provides technical and analytical guidance to project team. Recommends and takes action to direct the analysis and solutions of problems. Responsible for client satisfaction. Key Roles and Responsibilities: Under direct supervision, conducts project management of small projects or a portion of medium to large projects. Works as a team member on projects. Project tasks are typically well defined and may follow a repeatable framework. Works from detailed work plans, schedules, project estimates, and status reports typically created by a higher level project manager or supervisor. Attends project meetings and is responsible for project tracking and some analysis. Ensure adherences to
quality standards and reviews project deliverables. Communicates to internal PM team members.
Key Competencies and Skills:
Strong communication, project management skills, as well as vendor management (Telco) and analytical skills to drive process improvements.
Education and Qualifications:
Bachelor of Math/Science/Project Management/Engineering/Liberal Arts/Education degree or equivalent experience.