Hewlett Packard Enterprise Company Project Manager - Recent Graduate in Mexico City, Mexico

Title: Project Manager - Recent Graduate Location: Mexico-Distrito Federal-Mexico City Job Number: 1581655

At Hewlett Packard Enterprise, we don't just believe in the power of technology, we believe in the power of people when technology works for them. We believe in applying new thinking and ideas to improve the way our customers live and work. Learning does not only happen through training. Relationships are among the most powerful ways for people to learn and grow, and this is part of our HPE culture. In addition to working alongside talented colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities. You’ll be guided by feedback and support to accelerate your learning and maximize your knowledge. We also have a “reverse mentoring” program which allows us to share our knowledge and strengths across our multi-generation workforce. Global Sales Operations for Hewlett Packard Enterprise is an exciting and dynamic organization responsible for driving the operation in support of our Customers, Partners and Sales force as well as leading and defining the improvements to experiences to enable growth for HPE.

Role & Responsibilities of the Queue/Gantt watcher

The Queue/Gantt watcher is responsible for the effective, accurate and constant queue monitoring, making sure none of the tasks (cases, CE requests, jeopardies) get into a jeopardy state. The queue/Gantt watcher not only monitors the queue, also triggers the necessary actions to prioritize the workload through workload balance among the OC agents with the ultimate goal of honoring the contractual service level agreements with our customers.

Responsibilities

  • Gantt monitoring to prevent and identify conflicts within existing appointments
  • Queue monitoring to manage the workload efficiently by prioritizing and distributing tasks among the OC workforce, making sure the contractual agreements are honored by following contractual hierarchy (CTR, SBD, NBD)
  • In depth knowledge of the hot & top customers
  • Execute the necessary steps, decisions, actions to effectively manage tasks that may be in a jeopardy state or perhaps about to become one

What do we offer? Extensive social benefits, flexible working hours, a competitive salary and shared values, make Hewlett Packard Enterprise one of the world´s most attractive employers. At HPE our goal is to provide equal opportunities, work-life balance, and constantly evolving career opportunities. Qualifications: Qualifications:

  • Strong English written and oral skills (90%)
  • Strong analytical skills & attention to details
  • Sense of urgency
  • Fast learner
  • Business Administration or related fields internship
  • Leadership skills
  • Strong time management skills and ability to prioritize
  • Proficient with Microsoft office package
  • Schedule flexibility
  • Teamwork skills Job: Services