Alcatel-Lucent NOC - OSS Engineer in Mexico City, Mexico

Description:

Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things.

Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.

  • *

Main purpose of the Role and Key Responsibilities:

  • Installing and configuring computer hardware operating systems and applications;

  • Monitoring and maintaining computer systems and networks

  • Troubleshooting systems and network problems and diagnosing and solving hardware/software faults

  • Providing support, including procedural documentation

  • Following diagrams and written instructions to repair a fault or set up a system

  • Supporting the roll-out of new applications/services

  • Setting up new users accounts and profiles and dealing with password issues

  • Responding within agreed time limits to call-outs

  • Working continuously on a task until completion (or referral to third parties, if appropriate)

  • Prioritizing and managing many open cases at one time

  • Rapidly establishing a good working relationship with customers and other professionals (e.g., software developers)


  • Key Performance Measures: *

  • Customer Satisfaction related to systems and network problems

  • Supporting Metrics *


  • OE KPIs

  • Key Interfaces: *


  • OSS Admin Manager

  • GNOC Engineer

Qualifications:

  • Education / Qualification * :

  • Administrator level knowledge on Windows Servers

  • Administrator level knowledge on Linux Servers

  • Very strong TCP/IP knowledge

  • Red Hat Certified Engineer (RHCE) - Preferable

  • Microsoft Certified System Engineer (MCSE) Preferable

  • Microsoft Certified System Administrator (MCSA) Preferable

  • Cisco CCNA or Juniper certification Preferable

  • Experience / Skills: *

  • System administrator Windows and/or Linux with 3 to 5 years experience

  • Key Skills *

  1. Customer Focus

  2. Communication Skills in English and Spanish

  3. Process and procedures orientation


  • Key (Business) Competencies: *

  1. Communication Skills

  2. Service Excellence

Job: fNokia Services

Primary Location: Latin Americas-Mexico-Mexico-Mexico City

Schedule: Full-time

Req ID: 1700000BX0