Dell Mgr 1, Account Services Mgmt_189554BR in Mexico City, Mexico

Mgr 1, Account Services Mgmt_189554BR

Job ID R10065

Date posted 10/09/2017

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Endless challenges and rewards. Opportunities on six continents. A team of colleagues fueled by collaboration. All this, and a company deeply committed to integrity and responsibility.

Directs the efforts of others in the achievement of the strategic and operational objectives of the group.Manages the hiring, staffing and maintaining of a diverse and effective workforce.Responsible for career development/planning, performance and pay discussions of team members.Sets strategy, goals, metrics, and compiles/analyzes statistical data and trends relating to service level compliance and operational effectiveness.Manages and drives problem-solving efforts between customers and services personnel.Responsible for ensuring team meets established performance metrics including time to engage, time to resolve, customer satisfaction, and other metrics as defined in performance plan.Responsible for training and mentoring for functional teams to ensure that process guidelines are understood and followed.Provides point of contact for process related questions or issues and facilitates process related meetings.Collaborates with other team members to ensure consistency of delivery; adherence to standard processes, best practices and continuous improvement.

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