Alcatel-Lucent MGMT - MS Transition & Transformation Manager in Mexico City, Mexico
Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things.
Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.
The Transition Manager is responsible to transfer of in-scope services from the customer or customer s Managed Services Provider (MSP) to Nokia.
It s the transfer of in-scope services from the customer or customer s Managed Services Provider to Nokia with full, or partial capability transfer involved.
Transition accommodates the transfer of customer s operations/service delivery
from the customer to Nokia (out-sourcing) or
from the customer s legacy MSP to Nokia
Main Responsibility Area: *
Takes full responsibility for managing large scale transition projects to provide a defined deliverable(s) to specification, within agreed cost and timescale, meeting the necessary quality standards and to stakeholder satisfaction. Plans activities and monitors progress, and ensures all deliverables are provided using best practices and are of an appropriate quality.
- Job Description: *
Manage transitions scope and end to end coordination with internal stakeholders
Own the transition and knowledge transfer planning and execution
Monitors overall progression of the transitions and reports to concerned stakeholders
Manage and report risks and issues identified with the transition and create mitigation plan to mitigate the risks
Publishes regular weekly/monthly reports that captures progress updates, project plan, risk/issues/changes, etc.
This role requires active engagement and liaising with the functional units within and outside MS
Equally balanced skills in areas of general management, customer relationship management, Project management, consultative selling, service delivery management
Proactively work with internal customers to identify their business objectives, priorities and directions, critical success factors and applies this knowledge to establish and implement a transition strategy
- Additional Requirements: *
10 to 12 years of overall experience with 5 years of relevant experience in transition management role.
Managed end-to-end remote and onsite transitions Knowledge on PMO tools and experience in using those tools
Work experience with Six sigma and DMAIC methodology is desirable
Communication/Negotiation- Teamwork at highest levels.
Problem Solving - Anticipate, create and define innovative and visionary concepts in strategic and tactical/situational environment;
- Additional Information: *
This role will require flexibility to travel on an as-required basis
Flexible working hours
Job: fNokia Services
Primary Location: Latin Americas-Mexico-Mexico-Mexico City
Req ID: 1700000BWE