American Airlines MEX Reservations Agent in Mexico City, Mexico

MEX Reservations Agent

Date: Nov 9, 2016

Location: Mexico City, MEX, MX

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Additional Locations: None

Job Level:

Requisition ID: 2357

Job Description:

  • Reservations Representatives sell American Airlines service to prospective customers by answering incoming calls and assisting customers in reaching satisfactory solutions to their needs.

  • Maintains company standards concerning quality and quantity of work to ensure maximum sales effectiveness and standards of efficient, accurate and courteous service.

  • They apply sales techniques while providing schedules, fare and flight information to our customers in a manner that meets the standards of high customer service as outlined in the basic training and normal call guidelines.

  • In addition, the Reservations Representative will respond to callers inquiries in our non-airline related ventures, as call volume dictates.

  • The operation of the computer terminal and the standard pc keyboard is required.

  • All functions are performed within certain time constraints that are based on the average work times of fellow employees


  • Excellent communication skills and telephone sales techniques.

  • This position requires strong interpersonal skills as well as ability to work under pressure with a professional attitude.

  • PC proficiency (excel/ word/ ppt).

  • Good administrative skills, including filing, organizing, writing, etc.

  • Must be able to read, write, fluently speak and understand English and native language.

  • High school diploma.

  • Ability to work a variety of shifts (24/7) assigned by seniority according to operational needs. The operation includes weekends, holidays and overtime as required.

Additional Locations: None

Job Level:

Requisition ID: 2357

Job Segment: Inside Sales, Telemarketing, Sales