PayPal L2 Desktop Support Technician Mexico in Mexico City, Mexico

PayPal Corporate IT is looking for Level 2 Desktop Support Technicians. This role will be primarily supporting employees at {Location} and remote telecommuting employees with the latest technology. As a Desktop Support Technician, you will be responsible to continue the troubleshooting and triage work started by our Global Service Desk. You will also help our employees with walk-up instant help questions as well. Both of these tasks require a commitment to timely customer communications and world class customer service skills. Great communication skills both verbally and written are key to success in this position; both to technical teams supporting the tools you use and our customers in business end-user terms.

PayPal Corporate IT is looking for Level 2 Desktop Support Technicians. This role will be primarily supporting employees at {Location} and remote telecommuting employees with the latest technology. As a Desktop Support Technician, you will be responsible to continue the troubleshooting and triage work started by our Global Service Desk. You will also help our employees with walk-up instant help questions as well. Both of these tasks require a commitment to timely customer communications and world class customer service skills. Great communication skills both verbally and written are key to success in this position; both to technical teams supporting the tools you use and our customers in business end-user terms.

You should be comfortable with:

  • Image PC's and MAC's. (Working knowledge of SCCM and Casper)

  • Basic knowledge of Active Directory Users and Computers (ADUC)

  • Enterprise Chat Clients (Lync, Communicator, Skype for Business)

  • End-User/Client facing configuration of Office 365

  • Conference room and video conferencing support (Real Presence)

  • Support Triage steps to determine User, PC, Network, or Application problems

  • An absolutely insatiable desire to monitor, update, and manage a ticket queue with the goal of providing timely updates to clients

  • Network Printer installation / troubleshooting

  • Assist in support of PayPal's Enterprise Mobility Management platform on corporate and personally owned mobile devices

  • Comfortable supporting mobile hardware (iPad, iPhone, Android) and mobile software (Airwatch, Boxer)

  • Management and tracking of inventory through the full Asset Management Life Cycle

  • Providing support across all channels, including chat, email, phone, video, in-person, etc. (the amount of time dedicated to each varies by location)

  • Acting as Smart Hands support for our L3 technical teams which may occur outside of normal business hours

  • Providing on-call support, weekend rotations, and holiday coverage based on business need

Preferred Candidates will demonstrate…

  • Strong logical thinking, and troubleshooting skills

  • Real world experience with Mac and Windows OS

  • Outstanding customer service skills

  • Excellent organizational skills and multi-tasking abilities

  • Emphasis on task quality (be thorough, detail-oriented, responsible)

  • An ability to work efficiently and effectively without sacrificing quality

  • Strong communications skills and ability to work cohesively as part of a team

  • A desire to continue to learn in the environment

Entry Level and Experienced positions available!