Amazon.com IT Support Engineer in Mexico City, Mexico
At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers.
Amazon has an immediate opening for an IT Support Engineer for our Amazon corporate office in Mexico, Mexico DF. The successful candidate must have demonstrable leadership skills in a fast-paced environment. Candidate must be forward thinking with a high degree of customer focus and excellent communication skills. The Technical Support Engineer serves as the liaison between the infrastructure and general operations of the facilities. Support Technicians are expected to have a high degree of technical aptitude over a large scope of IT software, hardware, and networking disciplines. Amazon seeks individuals who are willing to Work Hard, Have Fun, and join us in making Worldwide History.
The Technical Support Engineer must have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology. They must possess superior technical aptitude, written and oral communications skills and the ability to deal effectively with people in a wide variety of situations. Additionally they must possess strong analytical skills with demonstrated problem solving ability. Previous experience exercising high levels of initiative, judgment, and diplomacy required. Proven ability to operate in extreme high pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible. They must possess superior people skills dealing with all levels of a team environment up to and including presentations and explanation of projects to upper level management. Regular activities include pc imaging and repair, network engineering and troubleshooting, project management, mentorship of junior technicians, systems administration in a variety of software and hardware environments, telecom/PBX administration, root cause analysis in problem solving, and assistance in managing the daily activities of the department. A willingness to relocate as career advancement opportunities throughout the company become available is strongly desired.
High School diploma
Expertise in the following specialized areas of IT: Microsoft Administration (server and desktop), Linux Administration (server and desktop), Cisco IOS (CLI), Mac administration
Advanced Troubleshooting skills in a multi-user high pressure environment
Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
Experience with Data Cabling / Computer Facilities maintenance
Proven skills in PC repair, troubleshooting, deployment, and liquidation
Experience communicating verbally and in writing with peers, management, contractors and vendors
Willingness to work flexible shifts and scheduling including nights, weekends, and holidays
Full command of spoken and written English is required (please submit Curriculum in English)
Bachelor’s degree in Computer science or IT related field.
Advanced Linux systems administration skills / certification
Microsoft MCSE, MCITP Systems Administrator (Active Directory)
Cisco CCNA certification
Strong troubleshooting skills of very complex systems
Ability to explain complex IT concepts in simple terms
Ability to manage high priority projects
Proven ability to work successfully with limited supervision
Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.
AMZR Req ID: 423412