Concur Implementation Project Manager-Expense in Mexico City, Mexico

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Implementation Project Manager-Expense

Job ID #: 16828

Location: Mexico-Mexico City

Functional Area: Implementation & Consulting

Department: Global Services–Implementation Americas

Position Type: International Full Time

Education Required: Bachelors Degree

Experience Required: 1 - 3 Years

Relocation Provided:

Position Description

Concur, a part of SAP, imagines the way the world should work, offering cloud-based services that make it simple to manage travel and expenses. By connecting data, applications and people, Concur delivers an effortless experience and total transparency into spend wherever and whenever it happens. Concur services adapt to individual employee preferences and scale to meet the needs of companies from small to large, so they can focus on what matters most. The company serves more than 30,000 clients representing more than 27 million users in over 150 countries.

The Concur Implementation Project Manager is responsible for implementing Concur Expense services. This includes fulfilling the roles of project manager and functional expert in the implementation. These include project management, solution design, hands-on service configuration, client project team training, and client testing/validation support. Depending on services contracted, the IPM will also have overall leadership responsibility when Travel IPM, Technical Consultants, or extended services resources join the project.

Position Requirements

Responsibilites:

Manage multiple concurrent complex, global, multi-phased implementations following Concur’s implementation methodology

  • Quickly and effectively gather client’s business requirements to design and configure Concur services

  • Manage client expectations, drive client deliverables, and exercise scope control to ensure project completes on schedule - including multiple time zones

  • Creatively design solutions for complex requirements

  • Develop and maintain strong functional and technical product knowledge

  • Effectively communicate and work with C-Level sponsors, internal and client project teams, international and multi-cultural clients

  • Effectively communicate complex ideas and persuade clients to adopt the recommended solution remotely

  • Conduct effective training and product demonstrations calls with clients remotely

  • Provide consultative expertise to the client, including guiding clients through key decisions and tradeoffs to maintain project scope and timeline

  • Provide contributions to Concur’s project methodology and document library

  • Provide updates on client statuses and escalate issues while maintaining control of the project

  • Stay organized and deliver on commitments, including updating any project tracking systems and fulfilling administrative responsibilities

  • Meet or exceed deployment productivity and quality metrics

  • Deliver outstanding client service to achieve high implementation survey scores

  • Work effectively with peers, other departments, and management

Education, Experience & Training required:

  • Four-year degree with Accounting or Information Systems emphasis a plus

  • Minimum of two years of experience implementing financial or hosted applications – implementation experience with Concur Expense services highly preferred

  • Minimum of two years of project management, consulting and/or software implementation experience

  • Experience in client-facing/service roles

  • Experience with financial applications and knowledge of accounting processes

  • Full life-cycle financial system implementation experience

  • Strong organizational skills and ability to deliver on commitments

  • Ability to pass a background check

Job Specific Specialized Knowledge & Skills:

  • Strong problem resolution skills - proven ability to engage and interact with internal teams to resolve client issues

  • Proven negotiation and presentation skills

  • Exceptional written and verbal communication skills

  • Strong technical aptitude and ability to understand technical concepts quickly

  • Finance/Accounting experience

  • Implementation methodology experience

  • Ability to persuade and influence

  • Excellent organizational and planning skills

  • Ability to work productively in a fast-paced, ever-changing environment

  • Ability to address and manage through ambiguous situations - assess situations, problem solve and make decisions

  • Ability to prioritize and manage workload to meet deadlines

Critical Performance Competencies:

  • Accountability

  • Listening

  • Planning and Organization

  • Change Management

  • Attention to Detail

  • Business Acumen/Strategic Business Perspective

  • Communication and Influence

  • Adaptability/ Flexibility

  • Decisiveness/Judgment

  • Intelligence

  • Tenacity

Value Competencies:

  • Displays passion for & responsibility to the customer

  • Hires, develops & rewards great people

  • Displays leadership through innovation in everything you do

  • Displays a passion for what you do and a drive to improve

  • Displays a relentless commitment to win

  • Displays personal & corporate integrity

EEO:

Concur is an Equal Opportunity Employer and applies this policy to all applicants and employees. We are committed to hiring and valuing a global diverse work team. (M/F/D/V)

Concur is a dynamic, growing and fast-paced organization. As such, successful employees are able to work in a fast-paced environment, managing multiple priorities often times under tight deadlines. This typically requires working a 40+ hour work week to accomplish performance objectives. With that, Concur offers flexibility as to the specific working hours that may be required or available depending on your role.

Concur is a SaaS company. Employees must be technically savvy with the ability to use the computer/keyboard and telephone to conduct business. The ability to creatively problem solve to our core value of ‘Leadership through innovation in everything we do’. Many positions within Concur are customer facing so written, verbal and interpersonal communications skills are required for a majority of opportunities with Concur.

Confidentiality and our core value ‘Personal and corporate integrity’ are critical components being that Concur is a publicly traded company and working towards building a great, enduring company.

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