IBM Especialista en soporte de sistemas in MEXICO CITY, Mexico

This role performs installs, moves, adds and changes. They do not perform problem determination, maintenance and repairs. The employee focuses on individual/team/department/ operational objectives.Skills:Environment:Professional knowledge related to incumbent's department or function.Communication/Negotiation:Engaged as an independent professional. Ability to articulate and compare alternatives approaches. Negotiate with specified objectives.Problem Solving:Recognize problems related to project objectives. Creativity and judgment applied to professional technical, or operational problems. Independently generates solutions, based on analytical skills & business knowledge. Challenge the validity of given procedures and processes to enhance andimprove or develop complementary adjustments /solutions.Contribution/Leadership:Works on special projects, or leads small teams, or manages routine technical/ operational activities or departments (national or international). Understands departmental mission and vision. Provides advice in technical/operational domain of specialization. Generally controls own work priorities and methods requiring tradeoffs.Impact on Business/Scope:Accountable for individual or team, or department results, and for the impact of the results on functional activities. Participates in overall departmental program planning. May have budgetary responsibility. Contributes by supporting activities that are subject to business measurements, impact customer satisfaction, or impact immediate costs or expenses.

Proficient knowledge (-3+ years experience) in:APM (ITM 8.1)ITM 6.x (Infrastructure) ITM 6.x (OS Agents)ITM 6.x (ITCAM Agents) ITM 6.x (Database Agents) TEPSDWHTCR

Domestic Delivery