Cisco Customer Support Engineer in Mexico City, Mexico
Additional Location(s) or Information: Job Category: Customer Service Level of Experience: Experienced - Non Manager Requisition #: R1009742
Description: Job title: Customer Support Engineer
The Business Entity Cisco seeks Customer Support Engineers to join some of the industry brightest minds in developing and deploying today most advanced Internet technologies. In this role, you will gain insight on the detailed functionality of Cisco products and partner with all distributed elements of the service chain.
The Team The ideal candidate demonstrates an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge and specialize. This is a great opportunity for someone with perseverance, an empathetic view of the customer and good customer relationship management skills to hone their skills and advance their career by providing value to customers in the form of current and future type of post-sale services.
Role & Responsibilities The scope of responsibilities assigned to the position: - Works for worldwide customers within her/his own team or with other Cisco teams to solve problems and enhance future products with senior engineer supervision.
Solves reported product and network problems of moderate complexity.
Effectively utilizes databases of existing issues, debugging tools and simple or moderate lab simulations to analyze problems and identify solutions with a high level of customer satisfaction.
Provides basic systems/product training and intellectual property material.
Keeps up-to-date with the latest technology products in order to provide a high quality support in current and future types of support services.
Preference for Cisco Certification: CCNA, CCNP, CCIE.
Minimum Qualifications The qualifications and personal skills we are looking for are: - Bachelor or Master degree in engineering (Telecommunications Engineering, Computer Science, Electrical Engineering).
Ability to communicate in English effectively both verbally and in writing required; other languages would be a plus.
3+ years of related experience
- Direct customer support experience required Experience interacting with customer or in a client facing role.
or equivalent level of demonstrated networking knowledge or experience including TCP/IP and Routing Protocols - Other technology or product knowledge, experience or certifications in the following areas are a plus: security, routing, switching, wireless, programming skills (C, C++, Linux, Shell Scripting) - Passion and demonstrated ability to learn and work in a multicultural team environment.
- Service excellence attitude
- Ability to drive to achieve goals with limited supervision
- Analytical skills
Basic architecture knowledge Cisco Nexus 7000 and 5000 Series Switches and Cisco Nexus 2000 Series Fabric Extenders.
Solid understanding of vPC, VDC, Fabric-Path, OTV, FEX Technologies, Multicast, and STP.
Commitment and ability to own and resolve complex technical problems, multitask, and be dedicated to customer success.
Desired Skills • BS in a technical field (CS/EE preferred) or equivalent; 1-3 years of relevant experience.
• Cisco Certifications: CCNP DC and/or R&S.
• Troubleshooting experience using Finisar, Wireshark, or other protocol analyzer.
Programming skills (Python, Ruby, C, C++, Linux, Shell Scripting or TCL).
About Cisco The Internet of Everything is a phenomenon driving new opportunities for Cisco and it's transforming our customers' businesses worldwide. We are pioneers and have been since the early days of connectivity. Today, we are building teams that are expanding our technology solutions in the mobile, cloud, security, IT, and big data spaces, including software and consulting services. As Cisco delivers the network that powers the Internet, we are connecting the unconnected. Imagine creating unprecedented disruption. Your revolutionary ideas will impact everything from retail, healthcare, and entertainment, to public and private sectors, and far beyond. Collaborate with like-minded innovators in a fun and flexible culture that has earned Cisco global recognition as a Great Place To Work. With roughly 10 billion connected things in the world now and over 50 billion estimated in the future, your career has exponential possibilities at Cisco.
Keywords: Customer Support Engineer
Job Type: Experienced Opportunity Category: *None
Customer Support Engineer Mexico City MX R1009742-en_US