Cisco Customer Support Engineer in Mexico City, Mexico

Additional Location(s) or Information: Job Category: Customer Service Level of Experience: Experienced - Non Manager Requisition #: R1009630

Description: This Network Management Customer Support Engineer (CSE) position has the following responsibilities:

--Analyze, use and configure network management applications for medium to critical complexity networks.

--Phone/email/fax consultation to debug network systems problems of increasing levels of complexity; provides support on a world-wide basis.

--Manage workload and other assignments efficiently while being able to resolve time-critical situations reliable and professionally.

--Provide systems product training and mentoring to other CSE's and assist in problem resolution where required.

--Utilize test equipment and configurations in CSE lab for simulations of real problems.

--Escalate systems and problems to appropriate internal resources and resolve on a timely basis.

--Accurately and completely document problems and solutions on case notes and bug reports.

--Utilize ongoing knowledge of supported management products in order to resolve issues and problems and ensure accurate information is communicated.

--Complete projects which improve the support processes as assigned.

--Assist in a consultative role to facilitate the design of the network and complete design reviews as needed.


  • Typically requires BS in CS or EE or equivalent plus 2-3 years related experience

  • 1+ years exposure to UNIX/LINUX

  • 1+ years exposure to Oracle

  • 1+ years software experience, specifically Java and Perl

  • 1+ years network management experience

  • 1+ years exposure to networking products and protocols

*Strong SNMP Skills & Cisco Prime Infrastructure skills

  • Ability to communicate effectively both verbally and in writing

  • Ability to work with cross-functional teams

  • Ability to determine problems and deliver known solutions

  • Ability to work effectively with and provide guidance to other members of the work group

Desired Cisco Product Knowledge:

  • Network Management Product Knowledge of any or many of the following (Cisco Prime Network, Prime Performance Manager, Prime Central Provisioning, Cisco Evolved Programmable Network Manager, Cisco Prime Infrastructure, CiscoWorks, CNR, NAM, HP Openview or Concord)

Desired skill sets are associated with the following certifications or technologies:


  • Oracle OCA, OCP

  • RHCS, MCSE, Sun System Admin, Sun Network Admin, Sun Security Admin, Java, Unix, Perl

  • CCIE optional

Job Type: Experienced Opportunity Category: *None

Customer Support Engineer Mexico City MX R1009630-en_US