Honeywell Customer Service Specialist in Mexico City, Mexico
Honeywell International is a $40 billion diversified Fortune 100 leader with more than 131,000 employees in 100 countries around the world. We invent and manufacture technologies that address some of the world’s toughest challenges linked to global macro trends like energy efficiency, clean energy generation, safety and security, globalization and customer productivity. We are building a world that’s safer and more secure, more comfortable and energy efficient, more innovative and productive. For more information, please visitHoneywell.com or follow us @HoneywellNow. Honeywell Automation and Control Solutions (ACS) is a $16.6 billion global business that is increasing the productivity of people at work, and the safety, security and energy efficiency of our homes, buildings, and industrial plants around the world. Honeywell environmental controls, life safety, security, sensing, scanning, and mobility products, as well as building and process solutions, are at work in homes, buildings, industrial facilities, and public and private facilities around the world. The Associate Technical Support Specialist is responsible for providing error free technical support resolutions as well as accurate, timely referral information to our customers on our Contractor support line. They are expected to gather information and utilize web and product spec materials to guide customers through a Honeywell product. This position is critical to the growth of business for Honeywell and the individual filling this role must go above and beyond to help differentiate Honeywell from its competition.
Responsible for creating and maintaining test scripts
testing operating system application enhancements
system upgrades and forms to ensure seamless roll outs and prevent interruptions to the business.
On a daily basis is responsible for validating system issues that may arise.
Ensures all operating systems, business applications, and interfaces working and communicating with each other ensuring swift, smooth and accurate data communications to and from the customer.
Works with the business users to analyze and document system enhancement suggestions and justifications.
Provide Follow up on all LAR orders (trade, Intercompany, OEM´s) and US/Canada rush orders Provide documentation required handle Returns and Drop Shipments within a response time of 2 hours. All these orders must ship within a day to ensure that 80% of revenue is met. Support our most important customer of E&ES which has a 60% participation on LAR Revenue. Handle weekly backlog with orders that sum up to 700,000 USD to 1MD. Provide support to buyers and CSR´s with POSO, Open Orders, Next Day shipments, Invoicing, Export Documentation, pricing and delivering, resolving customer queries and order follow up, trackings and be the communication channel between Buyer, Freight Forwarder, End Customer, Warehouse. Updating and maintaining customer reports, Handling the entire Order Management customer interface transactions for Customer Contact Centre (End to End), PO Reschedule or cancellation action according to weekly multiple global MRP report or raised rush requirement , keep internal customers well-informed of supplier delivery and business issues as known through day to day contact with suppliers Responsible for new Hire Training
Qualifications: • Bilingual in English and Spanish • Bachelor’s degree • Applicants should be willing to work during flexible work scheduling, including weekends. • Strong interpersonal skills • Team player (works well with others, promotes teamwork among peers) • Ability to work independently/self-starter. • Excellent oral and written communication skills.
Additional Qualifications: • 2 years’ experience as Customer Service Specialist Demonstrated computer literacy and proficiency (Microsoft Word, Excel, and Outlook) required
Job: *Customer/Product Support
Title: Customer Service Specialist
Location: MEX-DF-Mexico City
Requisition ID: 00332435