Amgen Associate Customer Service in Mexico City, Mexico

Accountabilities

*Ensures that our customers are taken care of according to the department's policies and procedures

*Ensures that all the orders are processed according to the customers' specific instructions and conditions

*Control all the electronic invoice for Mexican affiliate assuring to fulfill local tax regulation

Responsibilities

*Ensures orders are processed according to customer instruction and conditions

*Provides excellent customer and product service; ensures customers are satisfied

*Ensure that On Time in Full metric is fulfilled according target (99%)

*Execute the intercompany electronic invoices between Amgen Mexico and Amgen Latin American Services

*Ensure complete electronic and physical archive for all the invoices in case of any tax audit

*Review price interface from GCPS to SAP and report any inconsistency to GCPS group

*Informs Business Unit managers about any incident incurred with orders or customers

*Compiles daily net sales and analyses against forecast reports

*Monitors and analyses reports per area/hospital and product type and take corrective actions when required

*Manages weekly and monthly reporting to the Customer Service Department at the ELC about the number of orders requested

*Works directly with the warehouse to monitor stock levels and ensures service continuity

*Maintains stock database

*Ensures commercial agreements and tender conditions are applied correctly

*Ensures regulatory compliance with order shipments

*Ensures basic running of the department in the absence of the Manager

Authority

*Daily customer service functions

*Customer files

*Invoicing and official paperwork

Outputs

*Order processing

*Good service to customers

*Stock level reporting

*Daily net sales reporting

Qualifications

The knowledge and skills necessary to perform the duties of this position are typically acquired through the following combination of education, experience and knowledge, or the equivalent.

Minimum Requirements

*Degree in Economics, Business Administration or related area

*Minimum 2 to 5 years of related experience in customer service or sales

*Advanced computer user (Office and JDE, SAP or similar)

*Basic skills in accounting

*Advanced communication skills

*Fluency in English, both in oral and written communication


Preferred Requirements

*Marketing and sales educational background

*Degree in Accounting

*Knowledge and experience in Customer Service department

*Knowledge and experience in the pharmacy industry

Competencies

*Excellent interpersonal skills

*Strong and excellent communication skills with customers

*Extremely ethical

*Sensible in problem resolution

*Demonstration of persuasion abilities

*Excellent communication skills with members of the department and manager

*Quick and sensible reaction in front of possible incidents

*Honest

*Cooperative and collaborative

*Flexibility with sales force and customers

*Self-aware, emotionally intelligent executive with decision taking

*Role model for Amgen's Values