Dell Accounts Rec Sr. Analyst in Mexico City, Mexico

Responsible for collecting the customer´s payments, giving the customer experience that the business requires.

The main activities of the roles are: receipt and posting of cash receipts, Manual/ Custom Invoicing, Credit Notes and Refunds, Prepaid Order release, Bank Reconciliation, reconciling outstanding account balances, and preparation of periodic reports on accounts receivable and past due status, processes bank disputes. Responsible for collection activities including sending follow-up inquiries, negotiating with past due accounts on repayment terms/ non terms, and decisions on referring accounts to collection agencies and/or writing off accounts receivable.

• Provides administrative support in the collections process. • Prepares outstanding accounts reports, hold reports/ cancellation reports, process level reports for Revenue Services and gather credit and/or reference information. • Prepares chargeback loss reports and projects losses for reporting purposes. • Maintains database by entering, updating and retrieving data, as well as formatting and generating reports. • Assists in resolution of outstanding invoice queries/disputes. • Responds to inquiries from internal and external customers. • Reviews status of accounts, and proactively initiate collections activities. • Adheres to credit & collections policies while issuing credit notes/ refunds, compliance to Customer Privacy Policy, GAAP and internal controls. • Checks and verifies all disputes before accepting or refuting a chargeback. • Checks and verifies account receivable records, prepares invoices, credit notes, refunds, files, posts ledger and general journal entries, and/or balances accounts receivable records. • Responds to internal and external customer account inquiries. • Supports internal metrics and goals through collections activities. • Works on assignments where judgment is required a majority of the time.

  • Fluent in English, written and oral
  • Presentation skills
  • IT orientation
  • Analytical
  • Outstanding Excel skills
  • Team work and problem solution
  • PM skills are preferred
  • Undergraduate degree and 2-4 years of relevant experience
  • Good analyzing and partnering skills
  • Customer first, Personal effectiveness, simplifies, engages others

Job: *Accounts Receivable - Finance

Organization: *Finance

Title: Accounts Rec Sr. Analyst

Location: MX-DIF-Mexico City

Requisition ID: 17000NB8