Robertshaw Sr Customer Service Representative in Matamoros, Mexico

Robertshaw is a global design, engineering and manufacturing company that sells product solutions to the white goods industry. We leverage our product portfolio into adjacent markets and after sales channels. Primary applications include controls for clothes washers and dryers, dishwashers, refrigerators, electric and gas cooking. Robertshaw is headquartered in Itasca, IL and has more than 6,000 employees in 13 countries.

We currently have an excellent opportunity for a Sr Customer Service Representative highly skilled to join our organization in Matamoros Mexico.

SCOPE:

Attend production meetings & connect sales forecast to production output capabilities, working through manufacturing and planning teams. Attend to customer inquiries, increase metrics, run reports.

ACCOUNTABILITIES:

  • Capture customer orders / Expedite material to the customer

  • Create weekly schedule based production requirements

  • Maintain the system of sales forecast and equipment manufacturing

  • Perform required daily list of customer shipments

  • Evaluate monthly sales accounting

  • Ensure compliance with the daily production schedule

  • Work with the accounting department and shipments to ensure that customers pay their bills on time

  • Evaluation of sales on a daily basis

Bachelor Degree

3 - 4 years in similar position or as Planner/Buyer

Excellent communication skills

Excel expert

Plex (desirable)

Bilingual Spanish/English

ID: 2016-3278