JPMorgan Chase CORP - IT Production Support - Intern - Mexico City in México, Mexico
CORP - IT Production Support - Intern - Mexico City
Descripción del proyecto
Production support applications Bank and Brokerage House.
Responsabilidades y actividades a desempeñar
Reports serve end users type Level 1 and Level 2. Follow up reports and scale the Level 3 reports to the corresponding Aplication Delivery Managers.
Diagnose, resolve and / or escalate issues reported by end users supported by monitoring tools and data analysis.
Habilidades y Competencias
Basic / media software development in programming languages and object-oriented structured knowledge. Basic knowledge of Unix / Linux and Windows platform. Knowledge of Office productivity suite.
Currently pursuing career: Computer or related systems.
Currently studying semester: 4th Semester (preferable)
Languages: Fluent English (spoken and written essential)
Courses and certifications: NA
Schedule (until 30H / week): 7:00 am to 1:00 pm / 2:00 pm to 8:00 pm
Replacement or new position: Replacement
If replace school and currently intern career as: School of Engineering - Universidad La Salle.
Describe the activity with the highest level of complexity that will play the intern:
- Production Support for applications Bank and Brokerage House.
- Attention to user reports Level 1 and Level 2.
- Scale and track users report Level 3.
Incident recording and monitoring with AD Managers, infrastructure and the end user.
Primary Location MX-DIF-México-Torre Optima / 03574
Organization CORPORATE & INVESTMENT BANK
Job Type Internship
Shift Day Job
Req ID: 160119951