JPMorgan Chase CORP - IT Production Support - Intern - Mexico City in México, Mexico

CORP - IT Production Support - Intern - Mexico City


Descripción del proyecto

Production support applications Bank and Brokerage House.

Responsabilidades y actividades a desempeñar

Reports serve end users type Level 1 and Level 2. Follow up reports and scale the Level 3 reports to the corresponding Aplication Delivery Managers.

Diagnose, resolve and / or escalate issues reported by end users supported by monitoring tools and data analysis.

Habilidades y Competencias

Basic / media software development in programming languages and object-oriented structured knowledge. Basic knowledge of Unix / Linux and Windows platform. Knowledge of Office productivity suite.



Currently pursuing career: Computer or related systems.

Currently studying semester: 4th Semester (preferable)

Languages: Fluent English (spoken and written essential)

Courses and certifications: NA


Schedule (until 30H / week): 7:00 am to 1:00 pm / 2:00 pm to 8:00 pm


Replacement or new position: Replacement

If replace school and currently intern career as: School of Engineering - Universidad La Salle.

Describe the activity with the highest level of complexity that will play the intern:

- Production Support for applications Bank and Brokerage House.

- Attention to user reports Level 1 and Level 2.

- Scale and track users report Level 3.

Incident recording and monitoring with AD Managers, infrastructure and the end user.

Job Technology

Primary Location MX-DIF-México-Torre Optima / 03574


Schedule Part-time

Job Type Internship

Shift Day Job

Req ID: 160119951