Oportun. Inc Training Manager, Collections in Leon, Mexico
Oportun is a financial technology company founded in 2005 with the mission of providing establishing credit, affordable loans to the approximately 45 million Latinos and others with little or no credit history so they can establish credit scores and build a better future.
Oportun uses advanced data analytics and technology to “score” and lend money to individuals with limited credit history – people other lenders consider “unscorable.” We offer bilingual (English/Spanish) servicing and documentation via telephone, Web, mobile, or in-person in over 200 locations in Arizona, California, Illinois, Nevada, Texas, and Utah.
In recognition of Oportun’s goals of increasing economic opportunity for its clients, promoting community development, and serving low-income or underserved communities, Oportun has been certified by the United States Department of Treasury as a Community Development Financial Institution since November 2009.
Oportun is a great place to work if you are as enthusiastic about helping others as you are about your own professional development and career. We commit to our employees that they will do meaningful work in an environment that attracts and retains talent, enables professional growth and achievement, and leads to the realization of personal potential. At Oportun, everything we do reflects our corporate values of Service, Care, Innovation, Courage, Excellence, and Empowerment.
As our Chief Executive Officer Raul Vazquez says, “Earning a paycheck to support yourself and your family is critical. Satisfying career ambitions is rewarding. But there is no greater privilege than having a challenging job where you are growing and learning professionally, while having a strong positive impact on the lives of others… And that is what we do here every day.”
Manage team of Collections Trainers (5), Trainer performance and development.
Coordinate New Hire Training classes in all the MX call centers.
Ensure New Hire Training materials are kept up to date.
Create new training materials as needed.
Manage Post Training Program (Communication, tracking and follow up by trainers)
Provide coaching to Collections Trainers at least once per month and provide proof documentation and action plans to Sr. Manager.
Support Sr. Manager in any other task or project as needed.
__ Identify training issues related to a business need
__ Distinguish between training needs and wants
__ Help line managers/supervisors identify training needs
__ Get management support for training solutions
__ Help supervisors and managers set performance standards
__ Identify who needs training
__ Establish criteria to measure the results of training
__ Identify the cost of training
__ Select the best resource to provide training
__ Present a training plan to management and gain approval
__ Set objectives for training events
__ Identify external resources for training programs
1-2years Training & Development role experience
2 years Call center experience* preferred
Req No.: 2016-4272