Oportun. Inc Training Administrator in Leon, Mexico

Oportun is a financial technology company founded in 2005 with the mission of providing credit-building, affordable loans to the approximately 25 million US Hispanics whose needs are not being met by traditional financial institutions. Oportun uses advanced data analytics and technology to “score” and lend money to individuals with limited credit history – people other lenders consider “unscorable.” We offer bilingual (English/Spanish) servicing and documentation via telephone, Web, mobile, or in-person through our nearly 190+ locations in California, Illinois, Nevada, Texas, Utah and AZ.

In recognition of Oportun’s goals of increasing economic opportunity for its clients, promoting community development, and serving low-income or underserved communities, Oportun was certified by the United States Department of Treasury as a Community Development Financial Institution in November 2009 and re-certified in October 2013. At Oportun, everything we do reflects our corporate values of Service, Care, Innovation, Courage, Excellence, and Empowerment.

Oportun is a great place to work if you are as enthusiastic about helping others as you are about your own professional development and career. As our CEO Raul Vazquez says, “Earning a paycheck to support yourself and your family is critical. Satisfying career ambitions is rewarding. But there is no greater privilege than having a challenging job where you are growing and learning professionally, while having a strong positive impact on the lives of others… And that is what we do here every day.”

Main Responsibilities:

  • Provide technical assistance & support for incoming queries and issues related to the Cornerstone platform migration/operation.

  • Create and follow up completion reports and route them to correct stakeholders

  • Monitor service desk for tickets assigned to the queue and process first- in first- out based on priority

  • Provide catalog management services

  • Properly escalate unresolved queries to the next level of support

  • Utilize excellent customer service skills and exceed customers' expectations

  • Recommended procedure modifications or improvements

  • Update documentation and Knowledge Articles as required

  • Design ELearning Objects as required.

  • Testing training content

  • Provide support in the New Hire Orientation sessions

Required Skills

University degree

English proficiency (written and spoken)

Help Desk Experience Providing tech support (preferred)

Learning Experience - 2 years minimum LMS Administration (Cornerstone experience preferred but not required)

Strong client-facing customer service orientation and communication skills

Advanced troubleshooting and multi-tasking skills

Experience in E learning courses, 1 Year minimum

Advance skills in Office (Excel, Power Point, Outlook, Word, Access…)

Intermediate knowledge of E learning authoring tools such as Captivate, StoryLine, Lectora.

Intermediate knowledge of Adobe Creative Suite software.

Previous training or coaching experience (As a plus)

Competencies:

Organization, Soft skills, Creativity

Req No.: 2016-4281