Oportun. Inc Manager, Telesales Operation in Leon, Mexico

Oportun is a financial technology company founded in 2005. Our mission is to provide affordable loans that help people with little or no credit history establish credit and build a better future. Oportun uses advanced data analytics and technology to “score” and lend money to individuals with limited credit history that other lenders consider “unscorable.”

In recognition of Oportun’s goals of increasing economic opportunity for our clients, promoting community development, and serving low-income or underserved communities, Oportun was certified by the United States Department of Treasury as a Community Development Financial Institution or CDFI.

At Oportun, everything we do reflects our corporate values of Service, Care, Innovation, Courage, Excellence, and Empowerment.

Oportun is a great place to work if you are as enthusiastic about helping others as you are about your own professional development and career. As our CEO Raul Vazquez says, “Earning a paycheck to support yourself and your family is critical. Satisfying career ambitions is rewarding. But there is no greater privilege than having a challenging job where you are growing and learning professionally, while having a strong positive impact on the lives of others… And that is what we do here every day.”

Essential Functions:

  • Build and manage an outbound telesales call center

  • Work closely with management team to develop and implement business strategies and goals for sales.

  • Manage all aspects of the daily operations and supervision of the call center facilities and agents

  • Formulate policies and budgets

  • Construct and maintain reporting mechanisms to provide detailed metrics and analysis to senior leadership on telemarketing efforts

  • Continuous assessment of all staffing needs and providing support for all recruitment efforts

  • Ensure alignment of territories/divisions/regions and maximize effectiveness

  • Providing training and development support to ensure all staff demonstrates knowledge of our data center business model, operating procedures and protocols

  • Obtain product knowledge sufficient to develop and draft talk tracks/scripts for the operations efforts and monitor, adjust and adapt those scripts for success

  • Support the achievement of performance targets and budgeted goals

  • Work with the indirect and direct reports to maintain excellent service level, monitor performance and ensure that all team members performance meets established expectations

  • Identify variances and create effective plans that provide timely resolution to performance gaps

  • Work effectively with TeleSales Management to understand needs, formulate action plans, optimize schedule and manage capacity for teams

  • Design, implement and measure penetration plans and vertical-focused sales campaigns

  • Manage team to ensure leads are followed-up on quickly, effectively and flawlessly

  • Refine team/individual metrics and report on Team’s performance to senior leadership

  • Inspire the team to exceed expectation

  • Other responsibilities and duties as assigned     

Minimum Requirements:

  • Extensive experience building and managing call centers agentes is required

  • Experience in telesales

  • Extensive experience with predictive dialers

  • Proven customer service skills, sales experience and leadership ability

  • Sound decision making skills, drive and desire to succeed

  • Strong organizational and interpersonal skills

  • Ability to create excellent and efficient systems and processes

  • High attention to detail

  • Ability to innovate independently

  • Proven record of thought leadership

  • Strong motivation, high level of commitment and excellent teamwork skills

  • Ability to prioritize, manage multiple projects and meet deadlines without fail

  • Excellent written and verbal communication skills

  • Outstanding presentation skills

  • Proven success in sales

  • Proven experience successfully managing analytically rigorous corporate initiatives

  • Candidates must be able to relocate to Leon, Guanajuato.

Experience/Skills: This position requires 4+ yrs of experience in inbound and/or outbound sales call center management. Experience with a Data Center or other technology experience a plus. Predictive dialers, Proficiency in Word, Excel, PowerPoint, and Outlook. English fluency is a must.

Req No.: 2017-5083

External Company Name: Oportun Inc

External Company URL: http://www.progressfin.com/