Eaton Corporation Senior Assistant.SLS.Customer Support. in Juarez, Mexico

Proactively communicates in a timely manner with external customers about order verification, order status, pricing and shipment status. Communicates in a timely manner with operations to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests.

  • Support Sales force in enquiries, quotation, follow up and delivery advice when applied.

  • Provide good internal customer service through the continuous learning of product knowledge, handling inquiries and sales order documentation.

  • Prepare weekly and monthly orders report.

  • Follow up with plant or product line on order issues as required.

  • Assist OPEX department in warranty claim from Customers/Distributors.

  • Fosters an environment which promotes EEM’s goals and strategy encourages continuous improvement and builds customer relationships.

  • Partners with customer contacts and Field Sales/Operations to provide exceptional service. Acts as a liaison between the customer and Operations.

  • Works with Team Leader to mentor and train less experienced members of the team. May provide input to training programs.

  • Applies extensive knowledge of business processes and systems to excel at the following: expedite orders to prevent customer line downs or machine downtime; process emergency and/or expedited orders and shipments in a timely manner; provide customers and/or distributors with product information.

  • Promotes customer satisfaction and achieves cycle time reduction through team-based problem solving. Regularly participates in cross-functional teams to solve recurring customer issues.

  • Works with Marketing and Planning in updating stock and non-stock database (lead times, warehouse, suffix, min, max)Meet any other activity assigned by your supervisor or special requirements of the company.

  • Responsible of reporting OTP/OTD and SFR Metrics , MTD Report, CIMX and USA HITS by Plant

  • Responsible of reporting steel parts of shipped and open orders.

  • Responsible of Moeller Purchase, purchase Resale USA as well of the orders in UF1 from 542

  • Daily update of QM2 and QM3 orders in ORDNAFIL.

  • In charge of reporting manufacturing Program Project per customer request.

  • Knowledge of MAPICS, GLOBAL VISTA (US), AS400, MENTOR.

QualificationsBASIC QUALIFICATION

  • Bachelor’s Degree in Industrial Engineering, Business Administration or related field from an accredited institution required.

  • Minimum of 1 years of working experience in customer service function.

  • Must have good verbal and written communication skills in English-Spanish required.

  • No relocation benefit is offered for this position. Only candidates residing within the immediate geographical area will be considered for this position.

POSITION CRITERIA

  • Demonstrated strong skills on following competencies: Business Acumen, Customer Focus, Informing, Integrity and Trust, Interpersonal Savvy, Listening, Negotiating, Organizational Agility, Organizing, Peer Relationships, Personal Learning, Planning, Problem Solving, Drive for Results, Time Management Skills.

  • Proficiency in computer skills Microsoft Office applications (Word, Excel, Power Point)

PREFERRED QUALIFICATIONS

  • Must be familiar with PDO products and their applications.

  • Mainframe applications experience.

  • FUNCTIONAL COMPETENCIES (Refers to APEX Online for competencies behavior level and assignment)

  • Market and Customer Knowledge: Key elements for Market and Customer Knowledge includes understanding individual customer needs and wants, being flexible in meeting customer demands, and having a positive attitude towards customers. It entails providing synthesized customer and market insights to sales and marketing to develop solutions to meet customer needs. Superior insights into these areas are fundamental to creating, pricing and selling value.

  • Price for Value: Key elements of Price for Value include developing value-based pricing strategies versus cost-based pricing, establishing and enforcing transactional excellence and understanding true customer and product profitability

  • Sales and Channel Strategy & Management: Key elements include identifying the support skills required to service customer transactions, treating customers like partners rather than adversaries, making it easy for customers to do business with Eaton, encouraging customer feedback and developing repeat relationships.

  • Value Proposition: Design Key elements of Value Proposition Design includes using market and customer knowledge to identify customer needs, develop creative offering and seek to exceed customer expectations.

Eaton is a power management company with 2016 sales of $19.7 billion. We provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technologies and services. Eaton has approximately 95,000 employees and sells products to customers in more than 175 countries. For more information, visit Eaton.com.

At Eaton we see things differently. We see opportunities to innovate, go above and beyond, and we work hard because what we do reflects who we are. If you see things differently – if you’re determined, motivated and focused on improving the world around you – then it’s time to see where a career at Eaton can take you. For more information visit www. Eaton.com/careers.

Job: Sales

Region: Latin America

Organization: EPG LAC PD Power Distribution

Job Level: Individual Contributor

Schedule: Full-time

Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No

Does this position offer relocation?: No

Travel: No