Avnet, Inc. Analyst - SAP Support in JAL, Mexico

Job Summary:

Assist in providing day-to-day support for issues that affect the daily operation of SAP and related interfaces; resolve level 1 support issues in a timely manner and assign complex issues to more senior team members as tickets or enhancements.

Principal Responsibilities:

  • Uses knowledge of business functions and processes, configures and may design products, functionality of software packages and implementation tools and methodology to configure packaged software products to meet business requirements and specifications

  • Ensures the overall effectiveness of software systems and proactively evaluates, recommends and implements cost effective improvements

  • Evaluates hardware specifications and/or software technology against existing and future needs

  • Monitors, evaluates and reports on the ongoing performance and capacity of assigned area(s) of the computing environments (software and hardware specifications) in order to ensure business requirements are met

Job Level Specifications:

  • Foundational knowledge of technical principles, concepts and standards acquired via academic instruction and/or relevant work experience of substantially the same level.

  • Develops solutions to defined tasks, typical problems and projects appropriate in scope and complexity. May be solved by the application of specialized technical knowledge, concepts or theories.

  • Work is usually performed independently and requires the exercise of judgment and discretion. Receives initial direction and work may be reviewed for accuracy and quality.

  • Interacts mostly with immediate management, End User community and other professionals within the department or function.

  • Actions typically affect own work assignments and department but erroneous decisions or failure to accomplish work may require some assistance or resources from within the department to remedy.

Work Experience:

  • Typically less than 2 years with bachelor's or equivalent

  • Knowledge in SD or MM or PP related modules of SAP required.

  • Experience in IDOC management or ABAP is advantageous.

Education and Certification(s):

  • Bachelor's degree or equivalent experience

Distinguishing Characteristic(s):

  • Typically focus is on the product and configuration