Philips HS Order Manager Mexico in Huixquilucan de Degollado, Mexico

Pre-screens the most complex orders. Analyzes the order in SAP based on the commercial catalog with data from the technical catalog. Imagines what the customer wants to do with the system.

Analyzes discrepancies between order and catalog. Determines with which functionality the wishes of the customer can be realized. Decides, if the functionality through the catalog cannot be realized, that it concerns a 'special order'.

Attunes with Sales. Passes the order to Production Planning. Treats special orders. Draws-up Special Order report. Describes what the customer wants, where it differs from the commercial catalog and formulates possible solutions.

Discusses this with Line Manager / Product Marketing / Development / Production Preparation / Planner / Q & R. Adapts the technical content of the order Handles Dead on arrival claims.

Logs the error, examines whether the claim is justified. Requests the internally responsible to deliver substitute goods. Creates an invoice and lets the order be shipped Discusses this with Line Manager / Product Marketing / Development / Production Preparation / Planner / Q & R. Adapts the technical content of the order Handles Dead on arrival claims.

Logs the error, examines whether the claim is justified. Requests the internally responsible to deliver substitute goods. Creates an invoice and lets the order be shipped.

Manages order returns. Receives from Sales the request for goods to be allowed to return. Checks what material is still useful. Interprets the procedures and determines the amount to be credited.

Draughts a Return Authorization Report Lists the materials to be returned and justifies the credit amount. Initiates and runs (small) improvement projects. Guides and coaches less senior order managers.

Hold Coordinator

All these activities for PCMS and Respironics.

In this role, you have the opportunity to

Be part of the Order Management team in Mexico, specifically for the business line PCMS and Respironics.

You are responsible for

  • Pre-screen complex orders

  • Analyze the orders in SAP based on the commercial catalog with data from the technical catalog

  • Find discrepancies in the order and solve them

  • Differentiate between regular and special orders

  • Work closely together with sales and production planning

  • Follow up on action items related to the order, manage order returns

To succeed in this role, you should have the following skills and experience

  • Experience in a similar job, where Order Management is a big part of the job

  • Fluency in English and Spanish

  • Knowledge of SAP

  • Be able to follow up several activities at the same time and keep the overview

  • Industry (and legislation) knowledge is a plus

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .