Oracle Systems Analyst 4-Support in Guadalajara/Zapopan, Mexico
Systems Analyst 4-Support
Unix Systems Administration
The Unix Systems
Administrator will use their knowledge of system architecture and
administration to provide operational support for business critical
systems. Based upon strategic direction and initiatives the candidate
must be able to deliver successful results for agreed upon objectives.
A thorough knowledge of IT
concepts, strategies and methodologies is essential.
This position requires
excellent oral and written communication skills, strong customer service focus,
and ability to work in a team as well as independently, ability to learn on the
fly, ability to follow procedures, and ability to suggest improvements to
existing procedures as appropriate.
Candidate must reside
within the United States. United States
citizenship is not required.
- Bachelors Degree in Information Technology, Computer Science or
equivalent work experience.
- Three or more years experience providing operations support for
- ITIL Foundation Certification preferred.
- Solaris Operating System
o Hardware & Software
Virtualization (Solaris Zones, Logical Domains)
Linux Operating System (Oracle Linux, RedHat Linux)
Jumpstart / Kickstart
Oracle SPARC & x86 Servers
SAN attached storage
Volume management (LVM, ZFS, SVM)
Clustering (Solaris Cluster)
General understanding of networking and network principals
Optional but desirable skills
Oracle Database administration
Storage array administration
Oracle Enterprise Manager
- All certification a plus
Candidate will be
responsible for delivering Unix system administration and engineering services
to customers within the Oracle Operations Management Portal. The
candidate will also be responsible for interacting with customer counterparts
on a regular basis and serving as the technology expert on the customer’s
behalf. This service is delivered via remote support and the candidate
should be able to work in an independent environment while interacting with
other team members remotely.
This position requires
regular participation in a weekend on call rotation.
There is no formal dress
code for this position, however the candidate will be required to follow
customer dress codes in the event that they will be asked to travel to the
Travel may be required for
training or as needed at the customer’s request. The candidate should
have a valid driver’s license and a passport for the ability to travel upon
Detailed Description and Job Requirements
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction. Both a Bachelor
s and Master
s degree in Computer Science, Engineering or equivalent experience 8 years related experience prior to taking this position. In addition, experience with Oracle
s core products, applications, and tools.
Other Locations: MX-Mexico
Job Type: Regular Employee Hire