Oracle System Administrator 3-IT in Guadalajara/Zapopan, Mexico

System Administrator 3-IT

Preferred Qualifications

Job Title - Grade: System Administrator 3-IT

Job Name - 75630.System Administrator 3-IT.INFTECH.DCS.IC3

Location: Guadalajara, Mexico

Organization Name: Global IT Employee Automation & Compute - Environment Delivery

Reports to: Environment Delivery Manager

Employee Automation & Compute – Environment Delivery team assembles training environments to provide education platforms on Oracle products for both internal and external Oracle University (OU) customers, and Oracle partners. The team works with Oracle University and the Oracle Product Development / Curriculum Development organizations in these development and rollout activities as well as production operational support team problem escalation and resolution.

Primary Focus:

Technical customer facing support position that is primarily focused on providing OU new environment builds, migration efforts, quality assurance (QA) implementation, support to local OU and Curriculum Development teams, and VM conversions. The technical environments can be dynamically built through the use of scripting tools, or through the creation of a static Oracle Virtual (VM) environment that will run on the local classroom hardware or the remote OU Cloud, Live Virtual Class (LVC) hubs and the Oracle Public Cloud (OPC). This role will engage in building training environments on the cloud, converting virtualized environments from several different types of VMs (Oracle VM, VBox, Xen) as well as engaged in migration from older to newer Operating Systems. An additional key role will be interacting with Curriculum Development and Oracle University QA teams in securing QA scripting within existing and newly developed OU environments. Duties and tasks are varied and can be quite complex, requiring the ability to work independently, or in a team setting.

Example of Duties:

  • Migration of desktop and remote (Cloud) environments from older Linux, Windows and Solaris operating systems to newer versions.

  • Setup and facilitate local development environments in partnership with OU QA team for incorporation of QA checking scripts and modules as outlined in the Global Rollout Process.

  • Convert environments from physical to virtual systems, facilitate validation and rollout of converted environments. This is for both Linux and windows OS and onto primarily VBOX VM ( Virtual Box).

  • Assist OU Operations with Service Requests (SRs) raised on the local and remote development environments, troubleshoot and repair and/or escalate as required.

  • Communicate issue resolution to team members and partner LOB teams.

  • Use project tools to properly update and document development projects.

  • Create and distribute Courseware rollout announcements

  • Development and life cycle maintenance of Oracle University technical courseware environments

  • Participation in planning, development, deployment and life cycle management of all Oracle University courseware environments

  • Process documentation, development documentation and Operational Support documentation are a part of the daily duties of the position

  • Interaction between several Oracle LOBs such as Oracle Product Development, Oracle Curriculum Development, Global Enterprise Services Operations and Oracle University Product management is necessary to perform this job successfully

Technical Skill Requirements:

  • Understanding of the advanced principles and concepts of computer architecture

  • Experience with scripting languages (Perl, VB, bash, .bat, shell)

  • Experience with REST API programming, experience with Python, JSON and APEX

  • Experience with most major Operating systems: Linux, Windows, Solaris

  • Familiarization of virtualization and concepts: VBox, VMWare, Oracle VM

  • Ability to read, understand, and apply product installation guides and updates in order to perform hands-on configuration of the Oracle technology products

  • Ability to lead or contribute to environment design sessions, and / or assess existing training environments to tailor to customer specifications

  • Basic/Intermediate HTML/Web Skills

  • Troubleshoot, implement and maintain networking/distributed computing environments

  • Understand basic principals of networking, client/server programming, and the design of consistent network-wide file systems

  • Knowledge of hardware components. SUN hardware background is a plus

  • A strong understanding of Environment Delivery and Oracle University systems and processes is desired.

  • Good technical knowledge of the Oracle products (Database and Middle tier and BIEE) and the ability to learn new product skills as needed by job requirement are strongly desired.

Preferred Qualifications:

  • Bachelor’s degree in Computer Science, Engineering or equivalent experience

  • Confident and clear communicator of the English language

  • 3 years of relevant experience in described field

  • Experience working in software development or support organization

  • Strong interpersonal skills; excellent written and oral communication

  • Willingness to be available outside of scheduled working hours to assist in critical situations

  • Customer oriented

  • Ability to manage multiple tasks

Detailed Description and Job Requirements

Define, design, and implement network communications and solutions within a fast-paced, leading edge database/applications company.

Perform performance trend analysis and manage the server/network capacity. Propose client configuration and implement technical solutions to enhance and/or troubleshoot the system. Work with others to define, coordinate vendor purchase needs. Responsible for support documentation as well.

Job duties are varied and complex utilizing independent judgment. May have project lead role. 5 years of related experience in a medium to large network distributed and computing environment. BS in Computer Science or related field.

Job: Information Technology

Location: MX-MX,Mexico-Guadalajara/Zapopan

Job Type: Regular Employee Hire

Organization: Oracle