Oracle Sustaining Engineer / Software Developer 3 in Guadalajara/Zapopan, Mexico

Sustaining Engineer / Software Developer 3

Preferred Qualifications

The Oracle Doc Engineering (Doceng)

organization is seeking an experienced Sustaining Engineer,

The Sustaining Engineer works in the

Doceng organization. The Doceng organization designs, creates, implements and

maintains Publishing Tools that are used for the creation, publishing, and

delivery of Product Documentation to the Oracle Help Center ( http://docs.oracle.com ). The Doceng Tools

are used by User Assistance (UA) Information Developers (technical writers) to

perform their daily task of creating, maintaining and delivering product documentation.

The Sustaining Engineer is

responsible for developing maintenance solutions, creating maintenance fixes

and implementing Service Packs for issues and defects found in the Doceng

Tools.

The Sustaining Engineer’s

responsibilities include:

  • Investigating and troubleshooting

trouble tickets (JIRA issues) that are reported by the Product Documentation

Teams (400 technical writers)

  • Resolving JIRA issues and implementing

fixes.

  • Deploying maintenance fixes /

Service Packs to the Production environment.

  • Working on Sustaining Engineering Trouble

Ticket Assignments.

  • Interacting and working with Doceng

Development, Support, Quality Assurance, and Production teams and Information Architects

to resolve issues.

  • Interacting and working with teams

external to Doceng and to the main Product Documentation organization.

Oracle

Doceng organization is looking for an experienced Doceng Sustaining Engineer (3

years experience as Sustaining Engineer). The Sustaining Engineer works in a team

of Doceng Sustaining Engineers. The Sustaining Engineering team is tasked with

creating Service Packs and maintenance fixes for the Doceng Tools that are used

for creating, publishing, maintaining and delivering Product Documentation to

the Oracle Help Center ( http://docs.oracle.com

).

As a member of the Doc Engineering

(Doceng) organization, the Sustaining Engineer takes an active role in the

implementation and support of Sustaining Engineering practices and procedures.

The Oracle Doceng organization is

seeking an experienced Sustaining Engineer to take on this role.

The Sustaining Engineer works in the

Doc Engineering (Doceng) organization and is part of a team of Sustaining

Engineers. The Doceng organization creates and implements Doceng Tools that are

used for the creation of Product Documentation. The Doceng Tools are used by

User Assistance (UA) Information Developers (technical writers) to perform their

daily task of creating, maintaining and delivering product documentation.

The Sustaining Engineer is

responsible for resolving trouble tickets, developing maintenance solutions,

creating and implementing maintenance fixes and Service Packs for defects found

in the Doceng Tools.

The Sustaining Engineer’s

responsibilities include:

  • Investigating and troubleshooting

trouble tickets (JIRA issues) that are reported by the Product Documentation

Teams (400 technical writers)

  • Resolving, implementing and deploying

fixes / Service Packs for Trouble Tickets.

  • Deploying maintenance fixes /

Service Packs to the Production environment.

  • Working on assigned Trouble tickets

to Sustaining Engineers.

  • Interacting and working with Doceng

Development, Support and Quality Assurance teams and Information Architects to

resolve issues.

  • Interacting and working with the

Doceng Quality Assurance team to verify fixes.

  • Working closely with Doceng

Development team and Information Architects on issues.

Job Requirements:

Work

is non-routine and very complex, involving the application of advanced

technical applications in area of specialization. Leading contributor individually.

BS or MS degree or equivalent experience relevant to functional area. 3 years

of Sustaining Engineering experience.

Qualifications, working knowledge /

experience in the following areas:

  • Maintenance / Service Pack Creation

  • Trouble Ticket Resolution

  • Defect Resolution

  • Source Control/Code Merges

  • Development Process

  • Code Review Process

  • Quality Control in Code Management and verification offixes.

Technical Skills / Working knowledge

in any or more of the following areas is

Highly Desirable:

  • Java

  • HTML, XHTML, XML, XSLT, CSS

  • PDF generation/rendering Tools

  • Perl

  • Python

  • DITA / DITA OpenToolkit

  • JIRA

  • GIT

  • Rest APIs

  • Linux Development environments (Unix Scripting)

  • Markup Languages

  • Database / SQL

  • SDL Content Management System

  • XML editors

Familiarity /experience with

authoring tools usage, Search, and Content Management System (CMS) are a plus.

Strong development and / or

sustaining engineering experience.

Strong communications skills.

Experience in customer support is a

plus.

Strong troubleshooting skills.

Detailed Description and Job Requirements

Design, develop, troubleshoot and debug software programs for databases, applications, tools, networks etc.

As a member of the software engineering division, you will assist in defining and developing software for tasks associated with the developing, debugging or designing of software applications or operating systems. Provide technical leadership to other software developers. Specify, design and implement modest changes to existing software architecture to meet changing needs.

Duties and tasks are varied and complex needing independent judgment. Fully competent in own area of expertise. May have project lead role and or supervise lower level personnel. BS or MS degree or equivalent experience relevant to functional area. 4 years of software engineering or related experience.

Job: Product Development

Location: MX-MX,Mexico-Guadalajara/Zapopan

Job Type: Regular Employee Hire

Organization: Oracle