Oracle Programmer Analyst - Tooling and Automation Engineer in Guadalajara/Zapopan, Mexico
Programmer Analyst - Tooling and Automation Engineer
ENS Operations - Tooling and Automation Engineer – IC2
As part of the Enterprise Network Services team within Oracle’s Global
Information Technology organization, you will be responsible for the Operations
of IT services to Oracle’s businesses worldwide, these services include the
management and support of the internal global tooling infrastructure to enable Enterprise Automation & Service
Assurance functions, using both off-the-shelf products and open-source/freeware
Abilityto read and basic authoring abilities for Perl, Bash and MySQL
Abilityto work in a Linux environment.
Knowledgeof network infrastructure technologies – SNMP, TCP/UDP, Netflow
Knowledgeof database concepts, preferably experience with Oracle or MySQLdatabases.
2 years relevant workexperience and degree/diploma in computer science or other IT discipline
Experienceof supporting Service Assurance products and/or solutions.
Knowledge of Network Monitoring &Management technologies. IT ServiceAssurance & Automation products including Fault and PerformanceMonitoring, Event Management,Service Testing and Monitoring,Network Traffic Monitoring & Capacity Management, End UserExperience Monitoring, Configuration and Change Management.
Application/Network Performance Monitoring (APM/NPM) aplus.
Experienceof Unix/Linux platforms and preferably programming experience in Perl,Shell, Python, Java (preferable) or other languages.
Working as part of a
global team, the successful candidate will provide operational support for the
suite of tools used to provide Automation, assurance and monitoring to Oracle
Global IT providing:
- Execution of service health checks, failover testing, compliance and more.
- Incidents and change request resolution and escalations. Vendor engagement
Monitoring – Event
pickup and triage, Hotline.
Maintenance of applications, reaction to failures, liaise with engineers
and suppliers as necessary. Escalate client problems according to established
procedures. Recommend enhancements to the network infrastructure and enhance
proactive network management tool set. Troubleshoot problems through to
resolution, occasionally with guidance from more experienced staff, depending
on complexity. Respond to monitor alarms to identify the root cause of an
outage and coordinate the corrective action in line with existing procedures
and practices. Provide on-call support services as needed.
analytical and problem solving skills
and self-motivated professional with the ability to work in a fast-paced and constantly
for off hours and weekend support as necessary
focus on customer service / satisfaction with strong interpersonal skills and
to build strong working relationships and work within a global, remote
to work in a pressured production environment while not compromising on the
quality of the service provided
to drive process improvement to continually improve service and reduce costs
from office location (not a remote position)
- Completes own role largely independently within defined
policies and procedures
Detailed Description and Job Requirements
Work with Oracle
s world class technology to develop, implement, and support Oracle
s global infrastructure.
As a member of the IT organization, assist with the design, development, modifications, debugging, and evaluation of programs for use in internal systems within a specific function area.
Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. BS or equivalent experience in programming on enterprise or department servers or systems.
Job: Information Technology
Job Type: Regular Employee Hire