Oracle Programmer Analyst - Tooling and Automation Engineer in Guadalajara/Zapopan, Mexico

Programmer Analyst - Tooling and Automation Engineer

Preferred Qualifications

ENS Operations - Tooling and Automation Engineer – IC2

As part of the Enterprise Network Services team within Oracle’s Global

Information Technology organization, you will be responsible for the Operations

of IT services to Oracle’s businesses worldwide, these services include the

management and support of the internal global tooling infrastructure to enable Enterprise Automation & Service

Assurance functions, using both off-the-shelf products and open-source/freeware

Tools.

Technical requirements:

  • Mandatory:

  • Abilityto read and basic authoring abilities for Perl, Bash and MySQL

  • Abilityto work in a Linux environment.

  • Knowledgeof network infrastructure technologies – SNMP, TCP/UDP, Netflow

  • Knowledgeof database concepts, preferably experience with Oracle or MySQLdatabases.

  • 2 years relevant workexperience and degree/diploma in computer science or other IT discipline

  • Desired:

  • Experienceof supporting Service Assurance products and/or solutions.

  • Knowledge of Network Monitoring &Management technologies. IT ServiceAssurance & Automation products including Fault and PerformanceMonitoring, Event Management,Service Testing and Monitoring,Network Traffic Monitoring & Capacity Management, End UserExperience Monitoring, Configuration and Change Management.

  • Application/Network Performance Monitoring (APM/NPM) aplus.

  • Experienceof Unix/Linux platforms and preferably programming experience in Perl,Shell, Python, Java (preferable) or other languages.

Role Responsibilities:

Working as part of a

global team, the successful candidate will provide operational support for the

suite of tools used to provide Automation, assurance and monitoring to Oracle

Global IT providing:

Proactive capabilities

  • Execution of service health checks, failover testing, compliance and more.

Reactive capabilities

  • Incidents and change request resolution and escalations. Vendor engagement

(TAC).

Monitoring – Event

pickup and triage, Hotline.

Maintenance of applications, reaction to failures, liaise with engineers

and suppliers as necessary. Escalate client problems according to established

procedures. Recommend enhancements to the network infrastructure and enhance

proactive network management tool set. Troubleshoot problems through to

resolution, occasionally with guidance from more experienced staff, depending

on complexity. Respond to monitor alarms to identify the root cause of an

outage and coordinate the corrective action in line with existing procedures

and practices. Provide on-call support services as needed.

Required qualities:

  • Strong

analytical and problem solving skills

  • Mature

and self-motivated professional with the ability to work in a fast-paced and constantly

changing environment

  • Available

for off hours and weekend support as necessary

  • A

focus on customer service / satisfaction with strong interpersonal skills and

responsiveness

  • Ability

to build strong working relationships and work within a global, remote

workforce

  • Ability

to work in a pressured production environment while not compromising on the

quality of the service provided

  • Ability

to drive process improvement to continually improve service and reduce costs

  • Work

from office location (not a remote position)

  • Completes own role largely independently within defined

policies and procedures

Detailed Description and Job Requirements

Work with Oracle

  • s world class technology to develop, implement, and support Oracle

  • s global infrastructure.

As a member of the IT organization, assist with the design, development, modifications, debugging, and evaluation of programs for use in internal systems within a specific function area.

Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. BS or equivalent experience in programming on enterprise or department servers or systems.

Job: Information Technology

Location: MX-MX,Mexico-Guadalajara/Zapopan

Job Type: Regular Employee Hire

Organization: Oracle