Oracle Business Analyst 2-Ops in Guadalajara/Zapopan, Mexico
Business Analyst 2-Ops
We seek an experienced business analyst to join Oracle's Cloud Provisioning Operations team. This high-profile, dynamic position will drive provisioning operational excellence through process improvement and task automation while ensuring our customers' success through order processing, auditing and fulfillment of the Cloud Services Portfolio. This position will gain detailed knowledge of the processes and the various teams involved with provisioning through performing the manual provisioning tasks that are to be automated. Primary responsibilities for this role are:
Work to improve provisioning processes and tools to decrease the time to provisioning the products.
Receive provisioning requests, validate their content and coordinate the provisioning of Oracle's Cloud Services.
Follow the progression of provisioning orders and send appropriate notifications when the work is complete.
Build documents related to provisioning processes, including internal and external communications.
Support the Development team in the automation effort of the provisioning process.
Define and execute the use cases, test cases and support internal end users during the implementation phase.
Act as a reference person for other teams in the standardisation of the processes.
Successful candidates will demonstrate high attention to detail, problem solving skills, teamwork, verbal and written communication skills, excellent command of English and cheery helpfulness. The ability to keep cool under pressure is a must for this job. In addition to the aforementioned required skills, the following skills are highly desirable:
Documentation (Use case authoring, process modeling)
Experience with cloud products and cloud infrastructure
Prior provisioning process experience
Experience with advanced Excel functions
A bachelor's degree (or its international equivalent) is required.
Detailed Description and Job Requirements
Provides programs to improve operational efficiency, consistency, and compliance in support of the organization
- s financial and tactical business objectives. Provides business practices and processes. Develops, communicates, and trains the organization on business practices and processes.
Serve as a liaison with other divisions such as Finance, Contracts, HR, Legal, Shared Services, Accounts Receivable, Purchasing, and Risk Management in an effort to ensure accurate and timely transaction processing. Collect, input, verify, correct, and analyze data to measure key performance indicator actual versus business objectives. Provide updates to management regarding budget to actual, informing them of deviations and opportunities. Provide management with economic impact and compliance issues surrounding key business decisions and/or deals. Communicate Oracle Business Practices to the organization and monitor process and approvals for full compliance. Drive implementation of new processes and procedures.
Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. Attention to detail critical. Ability to collect, organize, and display data in spreadsheet format. Follow-through skills necessary to get information from internal and third parties and have data errors/omissions corrected. Relationship management skills strongly desired. Strong written and verbal communication skills to interact with management and possible clients desired. 2 plus years relevant work experience.
Job: Business Operations
Job Type: Regular Employee Hire