Hewlett Packard Enterprise Company AskHR Content Manager Specialist in Guadalajara, Mexico

AskHR Content Manager Specialist

Job Description:

Hewlett Packard Enterprise creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. HPE brings together a portfolio that spans software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents. HPE invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients.Learning does not only happen through training. Relationships are among the most powerful ways for people to learn and grow, and this is part of our HPE culture. In addition to working alongside talented colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities. You’ll be guided by feedback and support to accelerate your learning and maximize your knowledge. We also have a “reverse mentoring” program which allows us to share our knowledge and strengths across our multi-generation workforce.

At HPE, one of our core principles is belief in the power of people. Recognizing that our people are HPE’s chief competitive advantage allows us to focus on ensuring that we keep the employee at the center of the programs and services we offer. The Human Resources (HR) division is responsible for the integral assistance of employees. This includes recruiting activities, administration, compensation, performance management, employee development, as well as the allocation of work-life-balance and training programs.

Description

Responsible for the design, implementation and maintenance of human resources administration and activities associated with employee information, retrieval capabilities and support. Processes HR data according to ‘the company’ policy and legal requirements, consults on HR processes and implementation, and is responsible for end-to-end HR customer support throughout the employee life cycle. Identifies emerging applications and recommends process improvements and simplification that support business and HR strategy. Works across the business, functional, and regional areas of ‘the company’ to recommend IT investments and improvements to HR tools. Implements and tracks programs and processes to ensure that records are accurate, accessible, and appropriately secure, and that data retrieval and reporting capabilities meet the needs of internal customers, legal compliance, and the company policy requirements (e.g., data management and integration of data). Re-engineers processes at regional and country level and works in partnership with global teams to build more process strength and capability. Provides support for recruiting in administration, internal hiring and lower-level external hiring. Ensures seamless support through Contact HR for both front- and back-end processes. Defines the strategy for HR Operations support of Mergers, Acquisitions, Divestitures and Outsourcing (MADO). Leads, coordinates and provides HR Operations support for all MADO employee transitions.

Summary:

  • Manage the AskHR Knowledge database content (HR), create/review/publish new articles, produce reports, generate analysis fom them, share findings.

  • Maintain close relationship with Key stakeholders like AskHR team, Content Owners In-country, COEs, KDB team, etc.

  • Overall support and enhance the self-service HR support model.

Responsibilities:

  • Implements, manages, and problem-solves issues for an entire process or system of moderate to high complexity.

  • Consults with HR leaders to identify process improvements, ensure understanding and successful implementation of new processes, and works with HRIT to test process improvements.

  • Contributes to priority projects that impact employees at the country or regional level and may lead projects of moderate to high complexity.

  • Resolves most complex HR support cases and effectively manages and follows up on escalations.

  • Provides input on HR Operations transaction, reporting, support or content tools.

  • Leads internal HR outsourcing transitions of moderate to high complexity.

  • Provides support for MADO deals, including coordination, escalation and issue management.

  • Develops and delivers trainings for new processes, programs, and platform rollouts.

Education and Experience Required:

  • First-level university degree or equivalent experience.

  • Typically 4-6 years related experience in compensation, benefits, finance, and/or human resources.

  • Experience in cross-functional areas, such as compensation, benefits, staffing, recruiting, or HRIT preferred.

Knowledge and Skills:

  • Strong level of process knowledge and expertise in back-end processes.

  • Strong general HR knowledge.

  • Very strong communication and presentation skills, including very strong english writing skills (MUST)

  • Advanced quantitative and qualitative analytical skills.

  • Strong ability to use productivity tools, HR systems and applications.

  • Strong project management skills, including planning, execution, and implementation.

  • Ability to recognize and effectively manage the consequences of a process.

Job:

Human Resources

Job Level:

Specialist

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.

Hewlett Packard Enterprise

Technology innovation that fosters business transformation.

We Are In the Acceleration Business

We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets and lives.

Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed.

Standards of business conduct (SBC):

The Hewlett Packard Enterprise Standards of Business Conduct (SBC) embody the fundamental principles that govern our ethical and legal obligations to Hewlett Packard Enterprise. They pertain not only to our conduct within the company but also to conduct involving our customers, channel partners, suppliers and competitors.

Read more about how we win the right way.

Equal Opportunity Employer (EEO):

Hewlett Packard Enterprise provides equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy, protected veteran status, uniformed service status, familial status, genetic information, political affiliation, or any other characteristic protected by federal, state, or local law.

If you’d like more information about your EEO right as an applicant under the law, please click here: Equal Employment Opportunity is the Law

Equal Employment Opportunity is the Law - Supplement

Accessibility

Hewlett Packard Enterprise is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail globaltalentacquisition@hpe.com.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.