Johnson Controls Service Branch Manager in Distrito Federal, Mexico

Responsibility Level:

Under general direction meets or exceeds secured margin, executed margin, cash flow and SINC plans and profitably grows the Branch business on a monthly / quarterly basis. Executes BE strategies with a focus on the customer and people while ensuring profitable growth of the business. P rovides leadership, direction and implements sales and operations strategies utilizing the tools and processes for driving sales planning, account management, forecasting discipline, market development, and operational discipline to ensure plan achievement. Develops employees and deploys organizational development. Drives the sales of the entire portfolio of BE product and service offerings to create business advantage and growth. Effectively utilizes available resources to provide the greatest return, and makes necessary trade-offs to do so. Satisfies the customer by actualizing our mission to exceed customer’s increasing expectations. Leads people within a culture of employee engagement that is safe, collaborative, and adaptable to change.

PrinciplE Duties:


  1. Develops and executes short and long term (3-5 year) local market tactics to grow market share in alignment with JCI strategic plan across the complete spectrum of offerings

  2. Delivers profitable growth and achieves targeted ROS

  3. Meets monthly, quarterly, and annual sales and SINC forecasts and objectives.

  4. Manages sales pipeline and forecasts utilizing the CRM tools through the sales team and ensures that sales commitments follow established guidelines.

  5. Drives and implements the account management process in alignment with established strategies and is an integral account team member of local key and target accounts to ensure zippering of accounts.

  6. Promotes innovation and defined value propositions to develop market opportunities.


  7. Makes sales calls as necessary to proactively address potential issues, and to determine the performance and competency of sales persons and sales managers

  8. Ensures backlog growth and minimizes slippage of current contracts through ensuring effective project management disciplines and driving a proactive change order culture.

  9. Manages cash, collections, billings and AR to maximize profit and efficiency

  10. Efficiently manages operational capacity and manpower planning and utilization to meet schedules and support profitable growth.

  11. Ensures a consistent operating model and cadence within the business, and which is in line with corporate guidelines and directives

  12. Drives and manages change by leading CI efforts and incorporating BBP


  13. Builds organizational capability by consistently sourcing and acquiring local talent.

  14. Ensures own branch/teams/individual annual SMART goals and objectives are aligned to business goals and objectives and drives a culture of ownership and accountability.

  15. Uses situational leadership techniques to develop effective leaders and high performance teams by coaching and utilizing available training and development tools.

  16. Develops and coaches the direct team members in understanding the financial metrics and performance within their business.

  17. Builds a culture that drives open and two-way communication to positively affect attitudes and beliefs communicates a positive vision and sense of purpose.

  18. Drives employee engagement and empowers employees through effective delegation


  19. Drives and embeds a customer focused culture and attitude within the local teams that effectively listens to customers, measure and report customer satisfaction and works to resolve any issues in a timely manner.

  20. Stays actively involved in community relations - “The Face of JCI” and socially interacts with customers

  21. Acts swiftly to proactively address employee performance issues in a timely manner to drive a culture of accountability


  22. Understands and drives local compliance with global policies and procedures e.g. Integrity, ethics, GATES etc.

  23. Drives a culture of safety within the business and ensures compliance and adherence to Johnson Controls and customers EHS policies and procedures and proactively identifies areas of risks.


    Bachelor’s degree required, MBA preferred. Minimum five years of management experience in the HVAC or IR construction and service industry in sales, operations and/or marketing with demonstrated results in a management role with significant supervisory responsibility for productivity and development of others. Excellent oral and written communication skills, with preferred strong administrative and management skills, and the ability to work effectively as a team member and leader in a matrix organization. Proven ability to make strategic decisions, work effectively in a diverse environment and grow organizational capability.


Job: *Field Operations

Organization: *Bldg Technologies & Solutions

Title: Service Branch Manager

Location: MX-Distrito Federal-Mexico

Requisition ID: WD30037039188