Visa Director, Mexico Operations Support in DIF, Mexico

This (OS) Director role is responsible for reviewing complex and high-risk transactions across all functions in their Mexico, to ensure business processes are operated in an effective and compliant manner, and are in adherence to established policies and procedures. The position will act as a liaison to fully support and advise business functions with value-in-kind (VIK), prepayments, sponsorship and other high risk transactions provided to our business partners, working collaboratively with the Controller, Compliance and Legal teams, as well as in-country Marketing, Product, Sales and other global functions to implement and maintain a robust controls framework.- The role will provide training on corporate policies and procedures, and will liaise with stakeholders to take prompt action on remediation actions required.

The OS Director will also provide oversight to other transactions involving high risk areas such as travel, entertainment, events management, purchase of goods and services, gifts and donations based on guidance provided by regional and global management. The incumbent should have a solid understanding of corporate policies and procedures and should provide oversight of any identified areas of control weaknesses, being responsible to validate and coordinate policy exception requirements for the country and then channel these to the Regional Controller and/or other policy owners to resolve. The Director should also report all non-compliant matters to the Regional Controllers and executive management accordingly.

The position will also have regional responsibility for preparing monthly key metrics reporting around high risk transactions and related exceptions for LAC, working closely with the Operations Support groups in the Brazil and GLAC and with the LAC Controller, exercising judgement and applying sound policy understanding to properly present issues in a way which is consistent across the region. The director will work closely with the LAC Controller in putting together the quarterly Executive Control report, which will be presented to the LAC Group Executive and Chief Financial Officer.


  1. Provides oversight to country teams to ensure execution of transactions are within BOM guidelines and in accordance with established policies & procedures; establish themselves as the "go-to" subject matter expert on policies and procedures for Country Manager and in-country staff.

  2. Issues a monthly summary of relevant statistics around VIK, Prepayments, PO's and other high risk transactions, as well as policy violations which will serve as the backbone for the Quarterly Control Executive Summary to be presented to Senior Management.

  3. Consults with Regional Controller as needed to advise on complex and high risk transactions, such as but not limited to, value-in-kind (VIK) programs provided to our business partners, upfront payments, gifts and entertainment.

  4. Reviews and approves VIK contracts and prepayments requests and escalates non-compliance issues to the Regional Controller. -

  5. Reviews, using a risked-based sample approach, invoices and supporting documentation for goods or services provided by sub-contractors to ensure costs was in accordance with contractual terms.

  6. Prevent unnecessary upfront payments to suppliers.

  7. Provides oversight to ensure the Country POC teams are properly managing gifts, donations or corporate events in accordance with policy and procedures; ensures strong inventory and deliver of gifts/goods.

  8. Collaborates with Regional Controller to monitor deviations from policies and procedures; remediate operational risk and compliance-related issues promptly.

  9. Provide a high level of confidence to the Country Manager that all key controls and corporate policies and procedures are understood by effectively communicating policy and control processes to key stakeholders.

  10. Activities and procedures across the various functions are well coordinated and consistent.-

  11. Help develop regional remediation plans to address recurring regional issues, based on results of the monthly metrics reporting for LAC.

  12. Satisfaction levels on compliance and policy or procedure guidance; staff confident in their understanding of policy & process;

  13. Adequate validation of supplier/partner obligations; upfront payments are properly justified and controlled.

  14. Timely self-reporting of all incidents; Clear plan for compliance-related training and associated record-keeping; Timely remediation of audit or other compliance issues.



  1. Bachelor's degree in a business discipline

  2. Certified Internal Auditor, CPA or MBA highly desired

  3. 8-10 years of experience in an audit, compliance, risk function

  4. Financial services or payments industry


  1. Prior work experience in a compliance, audit, or risk related senior role focused on operational controls

  2. Good working knowledge of COSO framework

  3. Good finance and accounting knowledge

  4. Knowledge of card and payments industry

  5. Direct credit card or banking experience preferred


  1. Good problem solving skills, with demonstrated ability to identify and resolve issues and risks, including root cause analysis

  2. Ability to anticipate and identify opportunities to establish standards and controls, as well as develop and recommend solutions

  3. Experience in implementing and training on policies, procedures and guidelines

  4. Good business English, both oral and written

  5. Good communication, interpersonal and influencing skills and ability to work effectively in a matrix management structure in a complex and diverse, international and multi-cultural environment. ?

About Visa:

Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind - making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do. CyberSource, a Visa company, has been and continues to be a pioneer within the e-Commerce Payment Management world. Our VisaNet network is capable of handling over 65,000 transaction messages per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks.

We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa-s sponsorships, including the Olympics and FIFA- World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

/-Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.-/

Job: *Accounting

Organization: *Visa Inc.

Title: Director, Mexico Operations Support

Location: Mexico-DIF-Mexico City

Requisition ID: 164085