Colgate CBS HR Content & Continuous Improvement Leader in Del.Miguel Hidalgo, Mexico

Salary Grade Range:13 -13

Employee Referral:$0.00 Mexican Peso

Relocation Assistance Offered Within Region

CBS HR Content & Continuous Improvement Leader

Objective:This position is responsible for identifying and coordinating training needs across the CBS roles and locations. Position will also lead the ongoing efforts to analyze volume of CBS inquiries and transactions to identify trends and continuous improvement opportunities. Position also manages publishing of all HR content globally in the knowledge management system.

Responsibilities:

  • Continuous Improvement

  • Gather data from case management system to analyze details, identify trends, and conduct root cause analysis to determine continuous improvement projects for CBS HR

  • Monitor and track trends in employee inquiries and frequently experienced issues

  • Work with CBS HR leadership to identify and prioritize continuous improvement opportunities in areas of automation, process changes or enhancements to knowledge articles

  • Continuously evaluate processes and policies to drive self-service capabilities

  • Training

  • Coordinate with internal teams to identify CBS training needs based on new activities, policy changes or continuous improvement opportunities

  • Recommend training programs and other educational activities to meet the needs of CBS HR team members

  • Lead and facilitate training sessions as needed

Content Management

  • Perform routine monitoring of trends related to knowledge articles and recommend improvements to knowledge to better align with customer needs

  • Maintain and manage HR system content that is accurate, consistent and relevant for employee portal and case management system

  • Manage review cycles for all knowledge articles to ensure content is kept timely and relevant

  • Collaborate with relevant HR stakeholders by collecting information to define and author new content

  • Manage translation process, including liaising with external vendor on translation needs and formats as needed

Requirements:

  • Bachelor's Degree in Human Resources, Communication or related

  • 5 – 7 years combined experience in HR, Business, and/or Contact Centers; Experience in Manufacturing and/or Consumer Goods industry preferred

  • Experience in a client-centric environment with a focus on high quality service delivery

  • General knowledge of HR policies, procedures, and processes

  • Project Management lifecycle

  • English proficiency

Skills:

  • Analysis

  • Problem Solving

  • Customer Focus

  • Communication skills

  • Drive innovation

Are you interested in working for Colgate-Palmolive? You can apply to work with us using this online application. Attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process.

Become part of our team. We look forward to your application.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, or any other characteristic protected by law.