Conduent Client Srvc Assoc Analyst in Ciudad Juarez, Mexico

Client Srvc Assoc Analyst

Description

Purpose:

  • Defines project/system requirements and test plans that satisfy client requirements. Develops process flows, operating procedures, and metrics for process improvement, and assists with related communications. Responsible for troubleshooting and resolution of technical issues, and escalates to management as needed. Develops working relationships with clients, third party vendors, and /or ancillary service providers and other internal parties to ensure seamless delivery on specific tasks, special projects and/or participant issues.

Scope:

General:

  • Performs routine assignments in entry level of the professional career band

  • Typically a graduate, although may have progressed into the role via equivalent business experience that provide knowledge and exposure to fundamental, theories, principles, and concepts

  • Professional roles will typically require a degree in their specific discipline which may apply to specific positions.

  • Receives instruction, guidance and direction from others

  • Limited decision making authority guided by policies, procedures, and business operations protocol

Primary Responsibilities:

  • May perform one or more of the following:

  • Assist in the definition, development and maintenance of project and system requirements, technical specifications, and test plans.

  • Execute and own complex research initiatives and the analysis and resolution of technical issues, resulting from operational control breakdowns, legislative changes, or system outages.

  • Develop and maintain documentation of process flows, administrative summaries, and standard operating procedures

  • Develops metrics that provide data for process management and indicators for future improvement opportunities.

  • Measures performance against process requirements, aligning improvement projects to close performance shortfalls.

  • Develop working relationships with client, third party vendors and /or ancillary service providers and other internal parties to ensure seamless delivery on specific tasks, special projects and/or participant issues.

  • Participate in internal communications on standard processes and reporting.

  • Troubleshoot application and data issues and direct to the appropriate contacts.

  • Understand and mitigate risk; escalate high risk, complex or problematic issues to Management.

  • Manage complex projects and work requests with consistent accuracy and completeness.

  • Work collaboratively and productively to troubleshoot and resolve issues.

  • All other duties as assigned

Job Client Services

Primary Location MX-Chihuahua-Ciudad Juarez

Organization Public Sector

Unposting Date Jul 27, 2017, 12:59:00 AM

Req ID: 17014715