Conduent Associate Analyst, IM Support in Ciudad Juarez, Mexico

Associate Analyst, IM Support

Description

Purpose:

-Responsible for the database control and/or end user

support of IT systems and their users. Provides support

and technical services aimed at managing databases and/

or systems as well database utilities. Provides desk top

support for the technical infrastructure of the company.

Resolves first level systems failures. Ensures close

customer liaison both internally and externally with managed

vendors. Provides first level technical or database problem

resolution to customers/end users in a technical help desk

function. Escalates complex technical/database problems to

field staff and technical specialists as appropriate.

Scope:

General:

-Performs routine assignments in entry level of the

professional career band

-Typically a graduate, although may have progressed

into the role via equivalent business experience that

provide knowledge and exposure to fundamental, theories,

principles, and concepts

-Professional roles will typically require a degree in their

specific discipline which may apply to specific positions.

-Receives instruction, guidance and direction from others

-Limited decision making authority guided by policies,

procedures, and business operations protocol

Job IM Support

Primary Location MX-Chihuahua-Ciudad Juarez

Organization Commercial Sector

Unposting Date Jul 7, 2017, 11:59:00 PM

Req ID: 17011512