Expedia Partner Operations Specialist in Cancun, Mexico
Account management role dedicated to a group of In-Destination LX partners (Up to 7) assigned by Partner Operations Country Manager. This role will serve as day to Expedia contact with our partner’s mid-level management and sales team.
Daily communication and interaction with partner’s sales team and management
Proactively manage partner, providing feedback and guidance to sales team operating both our Pre Arrival and Desk programs.
Set targets and ensure understanding of revenue driven metrics for partners
Verify on a daily basis that partners have Expedia provided tools to ensure sales are maximized
Serve as a backup to Five9 Specialist. Ensuring that partners have Expedia guest to call on a daily basis and expired names have been removed.
Review only a daily basis a sample size of pre-arrival calls from each market. Ensure Expedia guidelines and procedures are being followed.
Lead sales training initiatives for partners including the development of content with internal and outsourced training providers.
Provide ongoing business support in the development of marketing collateral
Review and approve all marketing collateral produced by our partners to ensure quality and compliance with Expedia Brand guidelines.
Identify opportunities for growth and improvements through regular meetings and follow up with recommendations and implementations.
Collaborate with managers of LX Partner Operating Markets to address needs assigned operating partners, focusing on operational excellence and guest service.
Support operating partner’s ad hoc needs to ensure the mutual success of our partners and LX.
- Posted 21 Days Ago
- Full time