Diageo Commercial Transformation Lead in Bogota, Mexico
External Job TitleCommercial Transformation Lead
Type of Job Employee
External Job Description Context/Scope:
Latin America & Caribbean (LAC) Region is one of the growth engines of DIAGEO globally.The LAC business continuestofocus on expanding throughout the region, taking advantage of favorable macroeconomic conditions and consumer trends. One of the key enablers to this ambition is the delivery of a GDBS strategy comprising a broad portfolio of initiatives that together represent a profound business transformation program that will equip DIAGEO LAC with a step change in competitive advantage. Central to this portfolio is the delivery of our Commercial Strategy supporting our RTC must Do with its 4 Commercial Standards:
Customer Planning and Profitability
Purpose of Role:
The LAC GDBS Commercial Transformation Lead is responsible for providing strategic, tactical and executional leadership in all aspects of business transformation in their assigned region and functional area. Key aspects of this Business Transformation are:
Define and align with the markets business benefits for each commercial project. Ensuring each of these have the right return of investment (ROI)
Define with the market readiness and action plans before solution implementation happens.
Map current process and its transformation and document it.
Define from ->to for the transformation for key aspects as:
KPIs to be tracked.
Organization Design, including R&Rs (together with HR)
Develop embedment scorecard and monitor embedment success
Define Process KPIs to ensure value is realized by the market as part of the commercial transformation.
Drives the creation of robust processes ensuring the customer is at the center of our processes: Processes aligned and improved with all areas involved, Documented processes, Documented interdependencies with other processes, Defined roles and responsibilities and Continuous improvement culture in place
Apply proven Diageo methodology to ensure successful projects: Deliverables according to DDM timeline, From – To detailing the transformation and Stakeholder and cultural assessments to ensure a smooth transformation and brilliant execution for the team
Guarantees embedment to make the transformation sustainable in time: Identify the impact of changes and mitigate them, Clear and timely communication, Knowledge transfer in order to have teams with right capabilities to adopt the changes and Governance and BAU processes to ensure sustainability in time
Drives the value realization through GDBS transformation initiatives: Time & Motion analysis approved by market, KPIs monitoring and tracking to guarantee the value realization for the business and Transformation Tracker to follow up progress in the implementation and stabilization: engagement, embedment and adoption
The Organisation/Job design program will identify the implications of projects. This includes analysing the overall structure and workflows associated with each department and making recommendations for changes to achieve the benefits of the technology (if applicable).
Organisation/Job design also involves identifying the jobs and roles that people will have to perform and make recommendations for how this may be implemented. This job/role design will also be coordinated with the project team to make sure that profiles are properly established.
Qualifications and Experience Required: Knowledge / Skills:
Change Management Methodology and Implementation
Experience with process improvement projects in different areas in the organization
Communication methodology and implementation
Training and capability building methodology and implementation
Organisational Design methodology and implementation
Fluent in Spanish and English (Portuguese desirable)