Citi Consumer Ops MCA Sr. Analyst in Benito Juarez, Mexico

  • Primary Location: Mexico,Distrito Federal,Benito Juárez

  • Education: Bachelor's Degree

  • Job Function: Operations Customer Service

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17043195


Consumer Ops MCA Sr. Analyst

Level: Vice President - C13

Job Purpose:

The MCA Sr. Analyst will help the business deliver the bank's operational risk framework and maintain a strong control focus. In this role you will work with the MCA Coordinator in running, and continuously enhancing, the department's support functions and control program. This would include the MCA transformation project, a review of self-assessment process embedded within each Business, and coordinate and assist Unit Heads and IBCO liaisons as well as providing training and awareness.

Job Background/context:

Working with Business and control teams within Consumer Ops to coordinate the local implementation of the Gold Copy MCA across and standardizing the testing methodology/approach and performing quality reviews. The MCA Sr. Analyst will have an oversight on the testing of controls related to Consumer Operations that will be performed either by the respective Units, Oversight teams (Surveillance teams, BUCO or MCA coordinators, etc.) or by the MCA team. Provide support and reports to Unit heads and Entity owner on MCA and will support MCA coordinator and IBCO Liaisons prepare for Annual Risk Assessment (ARA).


Undergraduate degree (Business, Industrial Engineer, CPA, Economist, etc.)

Intermediate in English and Spanish


  • An ideal candidate would preferably be professionally qualified and have at least 4+ years of internal audit/compliance/risk background gained in consumer banking

  • Undergraduate degree

  • Professional qualification (CPA, Internal Audit) preferable

  • Strong understanding of process and controls concepts, including risk identification, monitoring frameworks and methodologies Skills:

  • Action-oriented, flexible, and innovative approach to operational management

  • Passion, humility, integrity, positive attitude, mission-driven, and self-directed

  • Influencing, facilitation, and partnering skills with key stakeholders and Management

  • Strategic and goal-oriented thinker

  • Excellent interpersonal skills – including teamwork and organisational skills

  • Experience in dealing with auditors or regulators

  • Understanding of regulatory obligations surrounding consumer banking products

  • Ability to breakdown and communicate technical/complex concepts to a broader audience

  • Ability to work autonomously and as part of a team


  • Strong communication abilities to serve as liaison between different groups within the Organization

  • Experience working with direct and indirect reports or teams

  • Proactively mitigate, manage and escalate issues

  • Excellent interpersonal skills – including teamwork and organisational skills

  • Written and verbal communication skills;

  • Good attention to detail and ability to multi-task

  • Adaptable to change and constantly seek opportunities to improve process and controls

  • Highly motivated and pro-active individual who is able to work under pressure

  • Ability to manage stakeholders and build trust based relationships

Key responsibilities:

  • Work with MCA owners and key process owners to facilitate and coordinate risk monitoring and mitigation, Testing, Risk Analysis, and Maintenance to support the business effective control environment.

  • Provide information regarding MCA during Internal and External Reviews (i.e. Internal Audit, Strategic Franchise Reviews, FCR, Compliance Testing, Peer review, Regulatory Agencies)

  • Promote active escalation of emerging risk and issues identified within the business

  • Assist the business groups in completing a comprehensive Annual Risk Assessment (ARA) and perform ongoing monitoring procedures defined in ARA.

  • Assist in raising IBAMs and strengthening issue notification and escalation.

  • Assist in delivering ‘Deep Dive’ Reviews for Risk Identification, Analysis, and Management.

  • Provide risk and control subject matter expertise to the Consumer Operations business in managing risks.

  • Partner with the business in root cause analysis of risk events and control breaks, and establish an effective feedback loop to management.

  • Coordinate and perform control testing as part of the MCA for Consumer Operations. Tracking the status of MCA completion and the escalation of exceptions / control failures.

  • Ensure compliance of the annual control must win battles (MWB) assigned by the Banamex Office of Governance & Control in alignment with the control key objectives of Grupo Financiero Banamex (GFB).Mexico City, Santa Fe.