Citi CBSU Manager - Control Interno y Cumplimiento in Benito Juarez, Mexico

  • Primary Location: Mexico,Distrito Federal,Benito Juárez

  • Education: Bachelor's Degree

  • Job Function: Operations Customer Service

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17061372


Internal Control & Compliance Manager

Job Purpose:

Ensure the Internal Control framework, Compliance and Risk Culture fat CBSU is efficient and complies with the institutional standards established by the institutional Governance, Control and Operational Risk areas.

Ensure adequate administration and execution of tools for management and operational risk management at CBSU: MCA, Issue Management and Risk Management.

Develop strategies and objectives to implement best practices that help the identification and mitigation of operating risks.

Key responsibilities:

  • Identification, administration and management of operational risk.

  • Ensure the business complies with the policies and strategies of institutional and global controls.

  • Ensure the effectiveness of controls and monitoring in the operational processes to mitigate the risks evaluated with high, medium and low level.

  • Implement and manage actions for compliance with institutional and global policies and strategies.

  • Improve the control environment and risk culture to improve operating processes.

  • Issue’s and cap’s Identification, management, administration and monitoring.

  • Focal point in requirements and observations of entities of institutional control, internal audit and regulatory reviews of external entities.

  • Ensure compliance with standards in handling, use and security of information and anti-fraud actions.

  • Generate reports for the CBSU, managing information system of the main risk indicators, controls, monitoring and status of issues and caps.

  • Generate relevant information to present in the different forums and institutional control committees for the presentation of results, quarterly, annual and monitoring and management issues / iBams.


  • Word, Excel, Power Point / Visio / Project

  • English (reading, comprehension, writing, spoken)

  • Bachelor Degree, 100% credits and/or certificated. Economic-Administrative Area / Information Technology, preferably.

Knowledge/Experience (2-3 years):

  • Internal Control

  • Risk analysis and evaluation

  • Controls implementation

  • Internal Audit (desirable)

  • Implementation, Upgrade and Improvement of Processes.

  • Team leader

  • Project managing


  • Decision making

  • Analytical thinking.

  • Influence (Leadership)

  • Organized

  • Conflict Management

  • Adaptation to change

  • Personal integrity

  • Responsible

  • Disciplined


  • Ability to negotiate and manage

  • Good interpersonal relationships

  • Effective communication and fluency in speaking

  • High level of commitment to meeting objectives.

  • Ability to handle multiple projects at once

  • Team leader

Working place: Horacio 1855, Polanco