Whirlpool GIS Manager in Apodaca, Mexico

GIS Manager

Date: Oct 8, 2017

Location: Apodaca, NLE, MX, 66634

Company: Whirlpool Corporation


This role provides support to all areas of Finance, Human Resources, Legal, Fiscal, Foreign Trade and Corporate Security by providing processes and IT solutions. Additionally, the role has responsibility for supporting SAP modules and other process-specific applications. The BRM for Shared Services works with Mexico and NAR stakeholders.

Function Overview

  • Work with stakeholders to identify service improvement and innovation opportunities and oversees the creation of service roadmaps

  • Provide ongoing support to other managers/service-owners by acting as “sounding board” in both a business and people related capacity; uses high-level consulting skills to coach and provide feedback on leadership direction and style to service managers

  • Responsible for developing and delivering one or more end-to-end services.

  • Work with business unit leadership to understand the business outcomes of the service, and with architects, technology brokers, and external service providers to understand the underlying technologies.

  • The role is responsible to track service KPIs to drive ongoing improvements in service delivery performance.

  • Guides continuous improvement efforts for the service

  • Ensures all teams under his/her responsibility are effectively deployed to meet the business requirements of Whirlpool.

  • Implement processes and tools matching Whirlpool needs and processes

  • Work cross-functionally with the Whirlpool Business, Technology and Vendor teams to define and document requirements

  • Act as an contact point for all IT related reporting requirements

  • Support the development of a reporting culture within the internal and external delivery teams

  • Control SLA’s (Service Level Agreements) thru the internal reporting capabilities and highlight deviations to Governance and Tower Leads

  • Provide recommendations based on the perform data analysis to further improve the GIS operations

  • Develop and enhance standard reporting according to business and Global Managed Service needs

  • Provides mentoring and professional guidance to team members.

  • Continually review the capability needed to support the organization in delivering on outcomes and ensure action is taken to address identified capability gaps within GMS

Minimum Requirements


  • Engineering Bachelor Degree

  • ITIL V3 certification EXPERIENCE:

  • 8+ years experience in a service delivery role/area either within a supplier or client environment.

  • Skills required driving the delivery of service excellence with internal and external delivery teams regional and global.

  • Maintaining a strong understanding of industry and enterprise-wide trends on IT processes and reporting

  • Establishing and maintaining effective working relationships

  • Communications: Clear presentation, written & oral communication. Can translate numbers, speak into business and Information Technology language and vice versa

  • Establishing and maintaining contacts with internal and external stakeholders, to provide information, garner acceptance of requirements documentation and ensure that the deliverable meets business and GIS needs through validations

  • Knowledge of ITIL (IT Infrastructure Library) methodologies associated with Service

  • Management - ITIL foundation certification is required

  • Establishing an environment where people under his/her leadership engages effectively with other groups across Whirlpool and other partners delivering support to Whirlpool

  • Ensure that a Continuous Improvement Process is inherent throughout all elements of the Service teams

  • Proven team leadership experience and capability

  • Demonstrated experience and competence in a complex Environment.

  • Clearly and comfortably delegates both routine and important tasks and decisions

  • Lays out work in a well-planned and organized manner

  • Creating a feeling of belonging in the team Organizational Competencies

  • Knowledge of SAP modules such as FI and HR and PMP

  • Leadership and experience with IT projects

  • International experience

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