Honeywell Customer Service Supervisor in Apodaca, Mexico
Customer Service Supervisor
Coordinate a team of customer service representatives to ensure all customer needs and expectations are met. You will oversee the response to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will process orders including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. You will act as a change agent and look for ways to improve Customer Care processes.
Help Honeywell be the customer's top choice by supervising an effective Customer Service Organization
Build up your business acumen while learning to address customer needs
Drive efforts to solve complex problems for the customer
YOU MUST HAVE
- Bachelor's degree, or equivalent. Some experience in the field.
- Significant experience applying best practices in Customer & Product Support
- Excellent organization skills
- An ability to train others
- An ability to direct and motivate a team
- Experience with SAP, Customer Portals, Oracle, Excel, integrated reporting systems
- Job ID: HRD4795
- Category: Customer/Product Support
- Location: Apodaca, NL 66600 MEX
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
For more information on applicable equal employment regulations, refer to the EEO is the Law poster .
Please refer to the EEO is the Law Supplement Poster & the Pay Transparency Policy .
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